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Remote Agent Log In / Out


Bill H
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You can use the star code mentioned in http://wiki.pbxnsip.com/index.php/Feature_...ogin_and_Logout.

 

The Star Codes indicated work well if the Agent is at his/her desk.

 

We have a manager that needs to be able to log Agents in and out without going over to the Agents telephone and dialing the feature code.

 

We don't want to use the Do Not Disturb method.

 

Is there another Remote Method?

 

Thanks,

 

Bill H

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Well, I guess we should at least add it to the web interface.

 

Having a star code would require that there is a permission concept behind it (not everyone should be able to change someone else's agent status). That would stop me from having a star code extension like *64123.

 

 

A web interface would be good. Either on the Admin. level or user level or even beter --- on both.

 

 

Thanks,

 

Bill H

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