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Vernon

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About Vernon

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  1. Hello, Was testing some of the features for voicemails and while this is not critical or an issue per say, i felt like it should be brought up. So after listening to a voicemail you have various options, option 5 gives you the details of the calls. Before the new version it gave you the following information: Date of voicemail Time of voicemail The call From However with the new version the structure has changed: Date of voicemail Time of voicemail The call from The call To* Perhaps i haven't tested this in the correct environment it was designed for, but it seems redundant to let the user know that the voicemail left in their mailbox was left for their number. As an analogy imagine your personal cellphone voice tree announcing to you that "Voicemail 123 has been left for your number 456" Is there a way to modify this functionality or perhaps tweak it in some way.
  2. I'll attach an image to help better explain it. For the LDAP i tried with a Snom 745 and 725 ( 8.9.3.60 ). The domain address book LDAP works perfectly fine on these phones and picks up entries as it should, but when editing an address book from the user level and reprovisioning a phone no extra contacts appear. I've changed the setting to personal address book only and didn't see any new entries appear. I could try with a Yealink phone model and see if there's any difference
  3. Thanks for your reply, Would you be able to clarify on Point 2? What does it mean to end that option from being selected? Selected from where? I refreshed the page with both settings and i haven't seen any difference. 4. What i meant here is that adding entries to the address book only stays within the user level address book. If you were to provision a phone it would pick up contacts from the domain address book which doesn't contain any user level entries. Though i see under Extensions -> Address Book, there is a setting for the following options: Default, Domain+personal, Domain only, Personal only. I've provisioned a phone with all variations of this setting and didn't notice any changes on the phone. P.S What is the default Address Book setting and where is it set from?
  4. Hello, I've been testing some of the features of the User level in the PBX and noticed some bugs and have a couple of questions. Q: Question B: Bug? 1.Q: When adding an address book entry in the Web Attendant console, this entry doesn't seem to reflect in the domain/user address book. Is this entry stored only on the User Level's page? 2.Q: The third symbol of the address book doesn't indicate what it does. First is delete entry, second is to edit the entry, third, i'm assuming, is to block/allow the contact? 3.B: This might be related to the 2nd question. When adding a contact and setting the contact on the "Black List", after saving the entry and refreshing the page it will turn into a Regular contact. 4. Q: Will the address book functionality of the user interface be expanded to allow for more control over the system? For example it would be nice to let users manage their address book without having to give them full PBX access or maintaining ticket queues to add/edit entries. This was all tested on the latest Vodia IO, reading the past patch notes i wasn't able to see any notes addressing these issues/questions. Thank you
  5. Hello, I have a quick question. When creating domains and editing it the voicemail transcription option will be enabled by default. When navigating to the E-mail -> Notification and setting the default option to "Off", it will still create new domains with the setting enabled. Which setting takes priority? Right now it looks like you still have to edit individual domains to disable the transcription each time a domain is created
  6. You can try utilizing the CO lines for a specific trunk, then when it runs out of lines it should prioritize the busy routing you've created for that specific trunk. That way you can keep your attendant without having to use any other accounts.
  7. Hi, I'm trying to figure out how to best approach a scenario where a manager has to take over calls. Let's say Manager runs a call center and Rep A received Chatty Client B. CCB has frustrated RA to a point where heated words may be said. Manager wants to be able to grab the call from RA without having to use parks/holds. I know there's a feature for call barge in, but that would still leave RA on the line, is there a possibility of just completely taking the call over? To summarize the feature would be a forced transfer.
  8. I think he's referring to the example in the paging group under "Destination" From your Wiki: https://doc.vodia.com/paginggroups Under "Setting up the Paging Account" Destination (e.g. "40 41 5*") The example destination makes it look like it would page all extensions in the 5x range.
  9. Are there any plans to reintroduce the button templates for the SPA series phones? SPA504, 509, 525. Seems the only Cisco phones that have a template are the CP series and the SPA 112/190 (which have empty button profiles) This is on version 61.1 The provisioning still works just can't modify any of the buttons.
  10. For those looking for a possible work-around for the time being is to copy/paste the phone-MAC.xml file from the generated folder into the extensions custom phone xml. e.g snom_745_phone.xml...etc It seems like the first extension in the list gets the settings for both extensions, while the second identity phone-MAC.xml only generates for itself. It may not be pretty if it's for the whole system, but for individual extensions it should work well enough.
  11. Hello, I was just wondering if the Shared Line/ co line functionality will be making a return in the new version 62? I remember reading in one of the blog posts that the shared line will cease to exist in version 60+, but i can see from the new button list in version 61 that there is allocation for co lines. Provisioned a 320 with the buttons being co lines and accounts co1, co2, co3...etc Similar to how it's described in your wiki: https://doc.vodia.com/trunk_colines, but doesn't work like the older versions. Just to recap, in the past people would press a shared line and the button lit up on every phone to indicate the line is in use. On version 61.1 the button provisions it as a BLF that enables monitoring, but the line can't be selected so this does not have much usage. The value is provisioned as sip:co1@test@testdomain;user=phone>|*87. I'm guessing the value is provisioned in such a fashion to push for the usage of park orbits. Thank you
  12. Doesn't seem like that label template affects the 745. I've tried making it empty or even putting other unrelated information in there to see if it would affect it. Always seems to come up the same, it's account + name in the label. Is there another configuration where the 745 would be picking up the private line label? Giving the label an empty character/space simply forces that label to be empty.
  13. So far the 745 is the only one i noticed that the label actively messes with the button feature. I posted a picture just to better explain it. I'll explain the process. Provision 745 on extension. No button profile means no labels created for first time provision. Move to create button profile and put 2 private lines. Press save and all buttons except private lines show up. For testing purposes i went into the web interface and set 2 more private lines but with no label. At this point the picture will help. Basically what's happening is the private lines with label no longer show basic information such as dialed call or a parked call. In the picture i dialed a test extension, but doing the same with the provisioned private lines shows nothing but the label. This is why i don't think it's sch a problem for other phones because this functionality i've only noticed on the 745 and not any other phone.
  14. Does version 60+ have a modifiable button configuration? I noticed the xml's for the phone specific buttons have been migrated to the new button scheme (much friendlier). There is just another xml for snom_buttons and inside is just: <functionKeys> {snom-buttons} </functionKeys> I think if we would be able to modify the way the label feature works it might solve the issue for 745's. To be honest this kind of issue would probably only show up on a 745 or similar phone that has buttons on the screen. Would you be able to elaborate on the snom power mode for the button parameters? i haven't heard of this before and would like to read up on it.
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