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About Vernon

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  1. Vernon

    Snom 745 Line Button / Default Private Line

    Doesn't seem like that label template affects the 745. I've tried making it empty or even putting other unrelated information in there to see if it would affect it. Always seems to come up the same, it's account + name in the label. Is there another configuration where the 745 would be picking up the private line label? Giving the label an empty character/space simply forces that label to be empty.
  2. Vernon

    Snom 745 Line Button / Default Private Line

    So far the 745 is the only one i noticed that the label actively messes with the button feature. I posted a picture just to better explain it. I'll explain the process. Provision 745 on extension. No button profile means no labels created for first time provision. Move to create button profile and put 2 private lines. Press save and all buttons except private lines show up. For testing purposes i went into the web interface and set 2 more private lines but with no label. At this point the picture will help. Basically what's happening is the private lines with label no longer show basic information such as dialed call or a parked call. In the picture i dialed a test extension, but doing the same with the provisioned private lines shows nothing but the label. This is why i don't think it's sch a problem for other phones because this functionality i've only noticed on the 745 and not any other phone.
  3. Vernon

    Snom 745 Line Button / Default Private Line

    Does version 60+ have a modifiable button configuration? I noticed the xml's for the phone specific buttons have been migrated to the new button scheme (much friendlier). There is just another xml for snom_buttons and inside is just: <functionKeys> {snom-buttons} </functionKeys> I think if we would be able to modify the way the label feature works it might solve the issue for 745's. To be honest this kind of issue would probably only show up on a 745 or similar phone that has buttons on the screen. Would you be able to elaborate on the snom power mode for the button parameters? i haven't heard of this before and would like to read up on it.
  4. Hello, I noticed one small little issue with the Snom 745 and the provisioned private line. Unprovisioned the private line of the 745 simply says Line [Free] and will display caller information when calls are received. However once the button is provisioned it picks up the automatically filled extension details, thereafter blocking any future caller information on any of the buttons if programmed for private lines. Is there a way to reverse this functionality or to stop it?
  5. Hello, I was just reviewing the button list under version 60.2 and i see it's lacking the MWI (Message Waiting Indicator). Has this been shifted into a different functionality or system menu? According to: https://vodia.com/documentation/buttons the MWI should be present but i just do not see it. Also i noticed under Mailbox -> Call Cellphone/ Call Supervisor, the number of attempts have a drop down, but once you save and refresh the page the attempts go to 1 attempt. Is this just a visual bug or does it still update to the correct amount of calls? Same as above testing on Version 60.2 / Windows.
  6. Vernon

    WebRTC No Audio

    Definitely has the webRTC support under the status. Quick question, the domain certificate i'm using is for all domains for example *.domain.com. Should i instead just get a temporary one specifically suited for my test domain?
  7. Vernon

    WebRTC No Audio

    Thank you for your response, I'm familiar with how to resolve one way audio issues between devices. Most notorious ones are with SIP ALG, double NAT's, and firewalls. However this is a test server with no firewall rules or any complicated setups. I'm assuming though when the call is made via the user portal the RTP range that's used is the one under SIP -> Audio? I've never used WebRTC before so i'm not particularly familiar with how to troubleshoot it.
  8. Vernon

    WebRTC No Audio

    Hello, Was wondering if you could provide any insights on how to resolve no audio on calls made via the user portal. I tried following all the necessary steps, i have a domain certificate, using chrome, and i have logged in via HTTPS. I'm able to make the call go out and i'm able to put the call on hold with the MoH kicking in, but no audio between users. Currently using v59.8 on Windows. Any insights would be helpful, thank you.
  9. Yeah i meant GAPS with the Snom PBX not with the phones . I had the same scenario of having to add the MAC's into the GAPS beforehand. Thank you for taking the time to respond, i guess you and i had similar experiences with it. I'll be on the lookout for when the special feature hits.
  10. Has anyone had luck integrating the GAPS with Snom? I was trying to integrate it via the Phones -> Settings -> Provisioning Server Redirection section with the username/password for the account. Tried inputting a MAC for one of the grandstream phones on a test extension but it didn't seem to create any records on GAPS. I was testing this on the 56.0 release of Vodia.
  11. Vernon

    Agent Group - Recorded Calls

    Hello, Thanks for replying. I do see agents sometimes appearing during the general recorded calls section but that seems to occur only if someone dials an agent (extension) directly. In regards to the Agent Group it never seems to show up even though that information is technically present during the call log. See below for example. Agent Group Call Log: Time From To Agent Waiting Time Ring Time Talk Time (Hold Time) 9/21 1:53P "Anonymous" <sip:anonymous@domain.domain.com> "Center" <sip:Telephone#@domain.domain.com> "Jaime" <sip:224@domain.domain.com> 00:15 00:06 02:20 00:44 Agent Group Recorded Calls: Start From To Agent Play 9/21/2016, 2:10:20 PM Anonymous (anonymous) Center (Telephone#) ## Sorry for the poor formatting i simply copied and edited the data. ## indicates no data. So there are multiple agent groups and all the agents are logged into them. The call flow is designed so that all calls go through the agent groups. I'm looking for guidance on how to have the Recorded Call section properly show the Agent/Extension involved in the call as the PBX clearly has this data but is not displaying it in other sections. Thank you
  12. Hello, I'm looking at the agent group account and noticed that under Recorded Call section there are the following outputs: Start From To Agent Play Everything but the Agent is being displayed in the CDR. When i go into the Call Log i can see that there's data for every field but the recorded call section doesn't display the agent involved in that call. My question is, what would i need to modify for the Recorded Call section to display the agent? PBX is version 5.5.0 Thank you.
  13. Vernon

    Snom 720 CO Lines

    Update: I have been playing around with some of the firmware's and decided to use the patch version It seemed to have fixed the phone from taking an extra CO line for an incoming call from an attendant. Just out of testing sake i did put back the latest firmware and the same issue came out. So it would seem to be a firmware related nuisance. Hope this helps to whoever else runs into the same issue.