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  1. Hello, does anyone here uses Digital Ocean for hosting? We recently signed up and were fairly pleased with performance. The problem is that for a week now we cannot get an answer from their tech support regarding the critical issue. With a short email they informed us that our email resembles to SPAM and they turned off the SMTP service. We have tried daily to get in touch by responding to the original ticket, so far there was no response. This solution was recommended by Vodia I just want to warn anyone deciding to go that route, if you need tech support from Digital Ocean you may waiting for a long time for an answer while your service is severely affected. Dusan
  2. I totally agree. Unfortunately with this model you don't have a choice, they come loaded with on of their 10.X.X firmware versions which breaks this function. Testing each release, currently 8 or 9, is, at least for me, total waste of time since you have no idea what else might be broken. So who ever is watching be careful when upgrading these phones. Dusan
  3. Hello all, I was hoping someone has resolved the issue we are facing? We are running hosted PBX version 63.0.4. Trying to figure out which firmware version to use for correct functions on the phone. For example on phone firmware user cannot forward the VM to another extension. Reading through all rel;ease notes on SNOM site is a tedious process and doesn't give us much help. Has anyone discovered the correct phone firmware which will support this function? Any help is much appreciated. Dusan
  4. Hi, is there a way to display the list of all MAC addresses on the PBX, registered or not. Sometimes in hosted environment phones get moved around and cannot be registered correctly.
  5. So I did enabled PBX as a service in firewall by issuing following command: sudo firewall-cmd --zone=public --add-service=pbxctrl --permanent and seeing that it is in there by doing: sudo firewall-cmd --get-services . We even opened http port, still no access to PBX. If we disable firewall, no problem. Are there any other ports, services we need to open to gain access? Has any one installed PBX on CentOS 7? If they have can they share config the file with the rest of us? Thanks. Dusan
  6. Hello, we are installing new server on CentOS 7. Currently firewall is blocking Access to the PBX from the outside. I tried adding the service to the firewall using: sudo firewall-cmd --zone=public --add-service=pbctrl but am getting the following error Error: INVALID_SERVICE: pbxctrl tried with pbx instead pbxctrl as well, same error. Has anyone configured firewall in CentOS 7? If they have can they share their commands to allow access to PBX? Documentation doesn't have much on the topic. Thank you. Dusan
  7. That is the whole issue, that is what I tried doing originally. When we dial extension from another phone we are prompted for an access code (I am assuming that is the PIN assigned) even with the correct PIN we get a message: "this feature is not available" We are running version 60.1
  8. No, he also wants to receive the VM that caller leaves. But the issue is why a user cannot record a greeting from another extension. To me that seems pretty basic.
  9. Thank you for your reply. I tried that but that doesn't solve the problem either since one of the recipients doesn't have an extension on the domain, he is not a part of the hunt group, he is the boss and wants to receive an email when no one in the office doesn't answer the call. The other recipient wants to keep their VM separate from this scenario. So the only way I knew to do is to create "shared" extension/ VM. At this point we just registered a phone to that extension, recorded the greeting and for now it is working. I just don't remember not being able to record the message from another extension in the domain.
  10. I don't think so. This is the scenario. The calls are coming into a hunt group which consists of four extensions. If no one answers the call they want shared voice mail to pickup and take a message. That message would be delivered to two email addresses. That is all they want, we just couldn't record the greeting for that VM from any of their phones.
  11. I am trying to setup a shared mail box/extension for example ext. 350. This extension doesn't have any phones associated with it, the sole purpose is to receive the VM and distribute it to two people in organization, for example, ext. 300 and 310. Extension 300 is trying to record a greeting on 350 by dialing *98350, after inputing the PIN they get a message "this feature is not available". Ext 300 has admin privileges so it should be able to do pretty much anything on the domain. I can temporary provision the phone to register to 350 but that seems cumbersome. What are we missing?
  12. We upgraded to 60.1 hosted few days ago. I just noticed that address book under domain set up is gone. We have new client who wants to set up a large address book and put them on speed dial with *XXXX. I am wondering how to do this since address book is gone and there is not enough buttons on the phones?
  13. Has any one tried to set up MOH via Encompass MV3 using "Muzak" service on Linux box? If so can you share your experience. Dusan
  14. Yes, the phones are provisioned. I am not sure what kind of changes need to be made in the ringtones.xml? Can you post an example, I am not sure what to do in it?
  15. Hello, I am trying to solve a problem for a customer who needs to distinguish internal from external calls with different ringtones. I have tried the following topic: but that doesn't seem to work. We are running hosted PBX 5.4.0 and all phones have the latest firmware from SNOM Trying this on one of the phones prodiuces no ring tone what so ever. Can someone help?
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