I am encountering an issue with the "Play on Phone" feature of Exchange UM.
Using Outlook web access or Outlook 2007, you have the option of playing an incoming voicemail on a specified phone -- using the play on phone feature. So, if you need to listen to the message privately (in our case, for example, in front of customers at a retail pharmacy), you can click 'play on phone', pop in a number to dial, pick up the phone, and listen to the message.
It works perfectly when I put in a 9 + my extension's 10-digit local number alias (9xxxxxxxxxx) that ends up back into PBXnSIP. It works fine when I put my cell number in as well.
It doesn't work when I put in my extension, but it wants to. When I type in my extension and click Dial, my phone doesn?t ring, but one of my lines appears differently.
When I hit that line to see if I can pick up the call, I just get dial tone as if I?m trying to place a new call.
Looking at the logs, it looks like the call is going straight to voicemail without ringing my phone.
[6] 2007/09/12 12:42:10: Sending RTP to local.server.ip:39706
[7] 2007/09/12 12:42:10: Calling extension 2412
[6] 2007/09/12 12:42:10: Redirecting to external voicemail account 2412 destination sip:72412@servername.ourdomain.com
Any ideas?
Although this is my first post on the forum, I've been working with Model12 on our setup for a few months now and worked with Paul in support on a separate UM issue, so I'm not completely green.
Thanks for your input,
Sean
