Hi everybody,
I am growing really desperate now. I registered on Aastra forum for help but they are taking their sweet time to approve so i can post something.
Anyway, I am salesman, running my own company and whole day I sit by the phone and computer and answer incoming calls and e-mails. I am using 2 x 480i phones here in this office and one in Florida when I go there. For provider I am using voip.ms and after years of struggling with trixbox and FreePBX and what not I was fairly happy for maybe year and half with voip.ms service. When you call my number voice mail answers and customer can select ext 1 (sales) and ext 2 (accounting).
We are located in Oakville, ON. So 2 months ago I replaced Cogeco Internet service (10/1) with Bell Fibe (15/10). After that I noticed that I am not receiving all the calls there should ring my phone. It is very hard to say when things went awry but result is that somebody calls, dials 1 to get sales line, nothing happens at my end, caller usually hungs up frustrated without leaving a voice mail. I know that I am missing a calls because if person holds on for more than 10-15 seconds voip.ms server sends an e-mail with caller ID data, time how long call lasted and voice mail message (if any). Sometimes, very rarely I hear only very short ring and display shows shortly caller ID, I pickup the phone immediately but there is no connection. So basically:
> phone is not ringing and callers think that there is nobody here to answer. I am actually here from 8:00 till 19:00 every day except weekends
> sometimes it rings, I pickup the line, start talking and it cuts me off after first few seconds
> me calling out is not a problem, only incoming calls are problem
* I tried to fix this problem by chatting with voip.ms support. They suggested to remove everything from SIP settings and entering same data into LINE 1 settings. I did and have same results, dropped calls.
* I have 2 independent DSL Internet feeds here and I switched phone to other one with no improvements.
* One person suggested to change registration times from 15 to 120 or 180. I did, experienced often red light comes on the phone but no change in dropped calls frequency.
I can't continue like this. Business is suffering. Not answering phone calls is quick way to go under. Please help if somebody has idea what is going on
Thank you, regards,
Zack