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About Casper

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  1. Im trying to figure out how i could setup an Agent Group to do the following: 1. Announce welcome message 2. If a call has been waiting for more than x Minutes, they are told they could "press 9" and leave their number and an agent would call them back as soon its possible. 3. Inform the agents at this group, that a caller made the request for them to call them. I really hope that some are able to figure out this for me, as I have now tried for a few days to figure this part out.
  2. I did like like to do so, but main problem is we have two outgoing danish Line also, making it a problem to do it 00XX specific...
  3. I have currently solved this by making some dial plans where we have to press [1-4]* for making an outgoing call. Depending on the number before the star we select the outgoing line, but it would be great, with a better solution.
  4. I'm currently setting up a SNOM ONE for our company. We have a main number in Sweden, but since we have partners in both Germany and Denmark we also have local numbers for these two countries. Currently we have: 1 x Swedish support 1 x Danish Supoort 1 x German Contact 1 x Danish Contact Almost all extensions accepts calls from all 4 numbers, only a few are limited not to take calls from the number from the contact lines. Currently all outgoing calls goes through the Swedish number, but it would be better for us if we could use the local numbers for cheaper calls and also to confuse our clients less. But I can't figure out how to setup this the best way. As phones we are currently using SNOM 320 and i could set these up with outgoing caller ID, but I fear this will still allow the Extension from the SNOM one to send incoming calls to the phone, or is there anyway to limit the phone to not accept calls when i'm making outgoing calls from an other identity ?
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