hy all,
i'm quite new to snome solutions, been using several other like asterisk for few years.
i'm curious about agent jump in / jump out.
is there any way to do this without using ACD ?
the fact is ACD option is "too big" for us.
we only need to option to have agents who can "jump in / jump out" with a bouton shortcut on their snom 720 in a defined group.
Thanks for your help,
Regards,
Xinity