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mkachalin

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Posts posted by mkachalin

  1. How pbxnsip deals with timezones

    in General Setup

    Posted

    Hi!

    We're using your product version 3.4.0.3201 in Moscow, Russia. Domain setting "Timezone" is "Moscow, Russia". All is working perfect, service flags work correct, using different time offset. I think, it's hardcoded.

    This year in our country for Moscow was rejected timezone change from winter to summer time (were GMT+3 and GMT+4, now only GMT+4). Does pbxnsip consider this fact? I post this question, because I saw that pbxnsip doesn't use system timezone setting, using it's own from Domain or General Settings.

    Best regards.

  3. Upgrade from 2.1.14 to 3.4.0

    in PBX Lounge

    Posted

    Hi, To go to 3.4 and beyond you need to be on Upgrade protection. Talk to your reseller to get a price. Thanks,

    Hi.

    What is the last version of software I can use with my current license without any payments?

     

    What is "Upgrade protection" and why I have to pay moneys for software, that I have already bought?

  4. Upgrade from 2.1.14 to 3.4.0

    in PBX Lounge

    Posted

    Hi!

     

    I have license for your product pbxnsip, bought via Intechnologies at Russian Federation, Moscow.

     

    Available features:

    Name: Intechnologies

    Type: PRO

    Mac Address: 00d0437b0f37

    IP Address:

    Dongle Address:

    Calls: 55

    Accounts: 80

    Extensions: 55

    Domains: Unlimited

    Attendants: Unlimited

    Calling Cards: Unlimited

    Hunt: Unlimited

    Paging Group: Unlimited

    Service Flags: Unlimited

    IVR Nodes: Unlimited

    Agent Group: 12

    Conferences: Unlimited

    CO-linesUnlimited

    Trunks: Unlimited

    SOAP: False

    Barge: True

    Secure: False

    CDR: False

    Lowrate: False

    Recording: True

    Expires: Permanent

     

    I've heard, that after some version, you've changed licensing scheme.

    Now I want to upgrade my software (using 2.1.14) and have a question: what is the latest version, which I can use?

    Can I upgrade to 3.4.0.3201 without problems and keeping all functionality?

     

    Best regards,

    Maksim Kachalin.

  7. Strange behaviouyr of AG when no Caller-ID

    in Agent Group Setup

    Posted

    Hi!

    I have some agent groups (my company departments). For example I have AG with 4 static members. I've detected very strange behaviour of this and other AG, when caller have no Caller-ID we have ringing 1 or 2 of 4 phones, but when there is normal Called-ID all phones are ringing. What's the source of this problem?

    For info: all phones are Linksys SPA-921 and Linksys SPA-941.

    Best regard, M. Kachalin.

  9. Recordings of calls to internal numbers

    in Call Recording

    Posted

    Record incoming calls from hunt group: No

    Record incoming calls from agent group: Yes

    Record incoming calls from extension: Yes

    Record outgoing calls to internal numbers: No

    Record outgoing calls to external numbers: Yes

     

    Thanks for an answer - "Record incoming calls from extension: Yes" enabled, so recordings of internal calls in present. Please help me to understand how can I disable recordings of internal calls, but continue to record other calls from extension. I thought that "from extension + to external numbers = all calls - internal calls", but it is not.

  11. Caller-ID on some extensions

    in Trunk Setup

    Posted

    Hi!

    I have to make calls from some of extension (10 of 50 at all) like outgoing not from number that wrote in "Trunk DID" parameter.

    I can't use Alias: tel:1234567, because allowed to use only disctinct aliases (can't create 10 equal aliases).

    So, I thought to use 

    If the parameter of the calling extension is set, the PBX uses that parameter as the Caller-ID. Having this as the first option makes it always possible to override the following steps. However, usually using this parameter is not necessary.

    from pbxnsip-Wiki.

    About what parameter there is wrote? What filed I have to use?

    Thanks in advance.

  19. ringback tone instead of moh when in queue

    in Agent Group Setup

    Posted

    I thought that way, but I can't find such parameter in agent group settings:

     

    Identity:

    Primary Name:

    Alias Names:

    Display Name:

    Behavior:

    Agents (e.g. "41 42 43"):

    Extensions that may jump in or out (* for all):

    Ring Melody:

    From-Header:

    Event for connecting the call:

    Dialog Permissions:

    Accounts that may record a message:

    Gap between announcements (s):

    Agent recovery time (s):

    Dial plan for outbound calls:

    Send IM to these extensions:

    Daily email report list:

    Algorithm:

    Agent selection algorithm:

    Ring stage duration (secs):

    Number of agents added per stage:

    When a call approaches the head of the queue:

    After hearing ringback for (s) ...

    ... include the following additional agents (e.g. "41 42 43"):

    After hearing ringback for (s) ...

    ... redirect the call to the destination (e.g. "73"):

    If the caller already waited longer than (s) ...

    ... redirect to the destination (e.g. "73"):

    User Input Handling:

    Key 0:

    Key 1:

    Key 2:

    Key 3:

    Key 4:

    Key 5:

    Key 6:

    Key 7:

    Key 8:

    Key 9:

    Night Service:

    Service Flag Account:

    Night Service Number:

    SOAP Interface:

    Queue Status URL:

    Agent becomes available URL:

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