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ahennis@voicespring.net

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Posts posted by ahennis@voicespring.net

  2. "reboot selected accounts" broken

    in General Setup

    Posted

    We will roll back that unfortunate change. IMHO users that use that firmware version from Polycom should just upgrade their phones.

    So there is not way to set this new feature on or off in some sort of config file?

     

    With a "feature" like this it would probably be a programming best practice to make it user configurable.

  6. Listening to VM greetings

    in Mailbox

    Posted

    It would be very useful to be able to listen to voicemail greetings in the same way we can listen to Agent Group messages or Auto Attendant prompts. Right now when you click on the greeting the systems tries to download it. Would it be possible to add this to a future version.

     

     

    post-59629-0-47958400-1491239494_thumb.png

  7. Define CDR format at domain level

    in CDR

    Posted

    Craig

     

    Thank you again!!!

     

    As I was reading the current CDR documentation I thought the explanation hinted that you could do this. It is not specifically stated in the doc and there are no examples. This is what prompted me to post my other CDR related query for better CDR documentation.

     

    So basically I can append to the simple CDR URL the format string as below?

     

    cdr:192.168.1.2:10000:$w$5g$10c$5d

  10. Better CDR record descriptions

    in CDR

    Posted

    Craig

     

    Thanks for the response. That is some confusing documentation.

     

    I am sending CDR records using the following

     

    cdr:IP_Address:5001

     

    The customer is receiving data in the following format

     

    @20170330@20170330073534 16023098375757 0

     

    Not sure where this format is described which makes it difficult to parse.

  14. ringtones.xml

    in General Setup

    Posted

    I did not have a problem saving the file. I did not understand that this was a global file. When I changed the file at the domain level and saw the changes in the global file I was worried.

     

    It would probably be good to be able to have a different ringtones.xml file at the domain level. Not sure if there is any need to have it at the phone level.

     

    I would also be good to have a little more documentation on modifying the file.

     

    If I delete a ringtone it is still in the drop down list of ring melodies. How do you remove it from the drop down after it is deleted? For example I added the following which created "NewCustomRingtone1" in the Ring Melody drop down list. I then deleted the change. The "NewCustomRingtone1" is still in the Ring Melody drop down list.

     

    <tone name="NewCustomRingtone1">
    <vendor ua="Polycom.*">Custom 1</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.c...ternal</vendor>
    <vendor><http://127.0.0.1/Rin...1></vendor>
    </tone>

  15. ringtones.xml

    in General Setup

    Posted

    Looking for information on using and modifying the ringtones.xml file.

     

    Is this a global file or can it be specific to a domain or a single phone?

     

    If I add a new "tone name" section to the file in a domain that "tone name" shows up in all the domains on the system. When I delete it it from the file it still appears in the drop downs for ring melody. How does one remove it?

     

    I added the following

     

    <tone name="ringer1">
    <vendor ua="Polycom.*">Custom 1</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=external</vendor>
    <vendor><http://127.0.0.1/Ringer1></vendor>
    </tone>

     

    Here are the changes I made to make the ring melodies work on the Snom M25 hand sets. I basically added the line for the snomM300 base station to ringer1,2,3,4,5 and 6. I had to do this to get the different ringtones to work. This is working but I want to make sure I am changing the file correctly.

     

    <?xml version="1.0"?>
    <ringtones>
    <tone name="ringer1">
    <vendor ua="Polycom.*">Custom 1</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=external</vendor>
    <vendor><http://127.0.0.1/Ringer1></vendor>
    </tone>
    <tone name="ringer2">
    <vendor ua="Polycom.*">Custom 2</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=vip</vendor>
    <vendor><http://127.0.0.1/Ringer2></vendor>
    </tone>
    <tone name="ringer3">
    <vendor ua="Polycom.*">Custom 3</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=friends</vendor>
    <vendor><http://127.0.0.1/Ringer3></vendor>
    </tone>
    <tone name="ringer4">
    <vendor ua="Polycom.*">Custom 4</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=highpriority</vendor>
    <vendor><http://127.0.0.1/Ringer4></vendor>
    </tone>
    <tone name="ringer5">
    <vendor ua="Polycom.*">Default</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=lowpriority</vendor>
    <vendor><http://127.0.0.1/Ringer5></vendor>
    </tone>
    <tone name="ringer6">
    <vendor ua="Polycom.*">Default</vendor>
    <vendor ua="Cisco-.*"><Bellcore-dr4></vendor>
    <vendor ua="snomM300"><http://www.notused.com>;info=blacklist</vendor>
    <vendor><http://127.0.0.1/Ringer6></vendor>
    </tone>
    </ringtones>

  18. Reusing passwords

    in General Setup

    Posted

    A feature was recently added to prevent users from reusing the same password. This is a great feature for end users but can be a hindrance for administrators.

     

    As the system administrator I am well aware of the importance of securing the system and proper passwords. There are times when I want to reuse a password and it would be nice to be able to do that. On a Unix system as the admin I have the ability to override and reuse a password. Would it be possible to allow this in some future version?

  19. CDR URL to multiple servers

    in CDR

    Posted

    The CDR URL documentation states the following

     

    The CDR URL contains zero, one or more strings that tell the PBX where to send leg CDR. These strings are separated by space characters.

    Am I interpreting that this means that I can send the CDR to multiple servers for a single domain?

     

    When sending to multiple servers I assume the PBX sends duplicate data to each server. In this install we have a customer with multiple locations so we would need to send the data to multiple CRD collection servers. This is an auto dealership in two different cities. Is there any way to filter the CDR records so the CDRs from site A are only sent to site A's CRD collection server?

  22. External voicemail system

    in Mailbox

    Posted

    The customer wants every voice mail to be listened to within 1 hour. If it is not listened to in 1 hour then the supervisor is notified and the supervisor is required to listen to the voice mail within 1 hour. The notification needs to be via a phone call. The customer's current phone system can provide this feature.

     

    Example:

     

    A sales person receives a voice mail. The system should call the sales person to notify him that he has a voice mail and give him the ability to listen to the voice mail. Vodia PBX can do this.

     

    If the sales person does not listen to the voice mail on the first notification the system must call the sales person again so he can listen to the voice mail. The system needs to call the sales person every X number of minutes until the voice mail is listened to for 1 hour. If the sales person does not listen to the voice mail within 1 hour the sales person's supervisor is called and given the opportunity to listen to the voice mail. If the supervisor does not listen to the voice mail on the first notification the supervisor is called every X number of minutes for up to 1 hour. If the supervisor does not listen to the voice mail within 1 hour the next level manager is called... until the voice mail is listened to.

     

    Vodia PBX does not have the feature described above but Asterisk/FreePBX has a module that can provide this feature. Here is a link to that module. https://www.freepbx.org/vm-notify/

     

    The way were were going to configure this was to use extension redirection "Call forward calls when busy to" and "Call forward on no answer to" on each extension to send the calls to the FreePBX system. The only problem is that the customer wants the VM button on the phone to light up on the desk phone.

  23. External voicemail system

    in Mailbox

    Posted

    Is it possible to use the "External voicemail system" feature to have all voice mail on an Asterisk system rather than on the Vodia Server? The needs are to have the VM button on the Snom phones call the Asterisk VM system. The VM light on the Snom phone needs to light up. The desire is to have voice mail work exactly or as closley as possible to to the way it works on Voida but use Asterisk as the Vociemail system.Our customer needs notification of a VM being received and if the VM is not listened to the manager needs to be informed.

  25. Incomming call does not ring in headset

    in General Setup

    Posted

    Running v56.0. I have logged into the system with my user ID extension@domain.com using Chrome. When a call comes in I get the desktop notification but do not hear any ringing in my wireless headset. The headset works fine making and receiving calls. The headset is a Plantronics Savi. Is it possible to make the headset ring on an incoming call? If you are not looking at your computer or you are away from your computer you would not know if a call is coming in.

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