BVD

Hi Scott, worked a treat. Delete welcome.htm and all good. thanks mate.

Thanks Scott. Will give that a go.

Hi all, I've been on 68.0.30 for a long time and about 7 days ago updated to v68.0.37 I've now been made aware that clients are unable to log onto the web portal. When attempting, the username password area blinks and returns to idle looking screen, doesn't say incorrect password. I have tested on chrome and edge, both do the same and also add a question mark at the end of the URL after login attempt. Interesting I can login from my laptop that I use daily but if I pickup another laptop next to me on the same network, that doesn't login. So I can see what the clients are experiencing. Doesn't seem to be an IP address issue and I've check the blacklist. Again only seems to be since an update to 68.0.37 Anyone has similar?

Version 68.0.24

Hi Guys, I have a fold 3 with Android 13. The app was previously working and now stopped. I have deleted the app, shut down and restarted the phone and re-installed the app a couple of times now. The app opens with a white screen and the usual icons at the bottom but I can't press anything, like its frozen. Nothing works. Any clues?

Hi Team, I have been using gmail as my email for all the error messages etc and also have a customer or 2 using gmail accounts for their voicemail message delivery. The smtp setup is not from a gmail account its from my own SMTP server and all other emails seem to be delivering fine. Back in September I realised that all gmail accounts stopped getting the messages. Anyone else find this and have an answer to it. Vodia V68.0.24

Debian

Hi Team, since updating from v68.0.14 to V68.0.16 we find users have lost the popup on the windows app. The call does ring on their headset however they do need to open the app to full page to be able to answer if its minimized. I did also test it by just logging into the extension directly on google chrome and that actually worked still, so its just on the windows app the popup has gone.

Additionally I would also like to see the ability to download recordings so they can be attached in the clients CRM. Also is there any way to email automatic recordings that are not captured in the voicemail?

OK tested on V68.0.4 and same result. Outbound routing is priorised based on the agent login still. The feature in the extension tab to "Use queue dial plan and ANI when logged in as an agent" does not change anything for me. As the extension logs into a new agent group it takes the identity of the group for outbound calls.

Hi Richard, I have updated to v68.0.4 now. I'll test tomorrow and see if there is any change.

Thanks for the heads up. I had missed the inclusion of dial plan from the agent group. That sorted things for that customer. I also noted the extension general tab "Use queue dial plan" didn't change anything for me. So in light of a prioritization process for the dial plan, can you tell me how the system will sort the dial plan if example a reception phone is logged into 3 other sites with ACD groups that all have there own dial plan. What is going to be the priority then? This can mean that the outbound CLI could be incorrect as well as trunk selection and billing.

Hi, I'm using v67.0.5 with 2 dial plans. The end user has 2 offices with different cost centers so they need to be billed as separate entities, hence the 2 dial plans. I have noticed an issue with the billing. Calls for both offices have gone out on the same trunk. CLI is fine, it seems to follow the outbound CLI of the extension. I have tracked it down to the agent group. It looks to me that if the extension is in an agent group the system is sending the call out via the first (default) dial plan trunk. It also seems to send the agent groups name as well. How can we get the extension to only use the dial plan it has been assigned? Neil

Hi, I'm having a little trouble understanding your example above so let me ask this again a different way. Firstly, I have created my extensions in the 200 range, Parking in 300's. I have also completed my dial plan for outbound calls, After provisioning a Cisco 8841 handset it receives this dialing rule in the SIP account of the phone > ([2-7]xx|8[2-7]xx|[2-9]11|0xxxxxxxxx|0011x.|*xx.) Located in Sydney Australia our local calling is 8 digits, so for example the above rule does not allow for 8 digit numbers starting with 9! It has added international prefix 0011 and 10 digit cell numbers starting with 0. internal extension dialing is fine! So without adding the rule [4-9]xxxxxxx manually into the dialing plan the call fails at the handset level. Where is the phone getting the dial plan from for provisioning? Where can I alter this? I have checked the dial plan template, CSC.phone template. It seems the Cisco phones are more complicated in the template area.

Thanks for the reply however that doesn't help the issue of the Cisco dial plan itself in the fact that without manually editing the phones dial plan I can't dial all outbound numbers. I would think that by setting all outbound dialing rules in the domain dial plan, extensions etc also in the domain, that a cisco dial plan would be created for the cisco phones in that domain and uploaded when the handset is provioned. It seems to not create the whole dial plan needed to dial all external numbers and hence the call fails from the cisco phone. Eg dial plan loaded into phone on provisioning is> ([2-7]xx|8[2-7]xx|[2-9]11|0xxxxxxxxx|0011x.|*xx.) When I need it to look like this > ([2-7]xx|8[2-7]xx|[2-9]11|0xxxxxxxxx|0011x.|*xx|[4-9]xxxxxxx|13[1-9]xxx|1[38]00xxxxxx|[4-9]xxxxxxx) Hope this makes sense.

Hi all, I'm using Cisco's ATM and I find the Vodia is updating the default dial plan in the handset however its not complete. It doesn't allow local 8 digit number to be dialed or 13/18 numbers so I have to manually update the dial plan in each phone. Downside is the phone updating the original config file and rewriting back. Anyone tell me the shortcut to where I can find this in the templates? Vodia 66.0.6 Cisco 8811, 8841, 8845, 8861, 8865

Hi, I would like to hear the answer to this as I am trying to get the grandstream video door intercom to send video to a Cisco 8845. Registered a ticket yesterday and about to do my PCAP and send.

Hi Guys, I also had this problem. I found that certificates had not been created for all my domains. Log into admin>general tab>system and then look for ACME Directory URL. This needs to be set to LETS ENCRYPT. This fixed my problem. :)

Hi, I am also getting the same issue. Updated to vodia 64 and now yealink T42s are not lighting the VM indicator for individual mailboxes. Tried to reprovision phones, updated to latest handset firmware. Would love to know the answer to this one.

Hi all. I find that when parking a call in the app. the call does not always show in the parked call area and I can't dial anything to retrieve the call. Vodia V64.0