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eddiem

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  1. Greetings, We have also some customers which would like to be able to use the "category" field in order to sort contact lists for each of the customer's agency ( for example : Marseille, Lyon ...) or filter the contacts lists depending of the category of contact (provider, customer, ...) Is anything like this planned for future releases ? Best regards,
  2. Hello, We tried again this functionality which is working now perfectly on all our telephones, except on Yealink T57W phones. Users getting a call on this model of phone do not ear anything as soon as they are put on hold with ##. Transferring the call with the choice 2 or taking the call again with 0 doesn't help. The users on yealink T57W doesn't ear anything, even though the other person can still hear this user talking. Using other models of telephone (T42S, T46G: the problem doesn't occur). Do you have any idea what could cause this issue and how to solve it ? Best regards,
  3. Hello, Thank you for the answer. After the sound has been lowered, there is no possibility to get the volume back to its original level. the only way is to hang up and renew the call. Using the up/down volume buttons, as well as the volume bar of each category does not help either. I suspect it could be a problem linked to this telephone handling GSM calls over applications running. Regards.
  4. Hello, One of our customer complains about the following issue: When he is in conversation using the Vodia Phone App on his Huawei mate 10 pro and a second call arrives on his regular GSM line : the sound of the ongoing call through the Vodia App gets suddenly very low making it impossible to continue the conversation. Even if the incoming call gets rejected, the sound doesn't come back to a normal volume. Are you aware of such an issue ? Is there a way to change an option on the PBX or on the phone to solve the problem, or at least to make the incoming calls on the regular GSM line transferred to the regular line voicemail when there is already an ongoing call on the Vodia app ? Regards, Eddie
  5. Hello, The problem with the call staying connected is that in case for any reason the call gets terminated on our side when the caller has been put on hold : the call gets terminated solely on one side of the communication which should not happen. (the caller cannot stay connected to the pbx hearing the music for eternity ) For me it should be that when our phone hangs up the call, the other parts has to be disconnected too, shall the call be on hold or not (the call has to be terminated on both sides). All the best, Eddie. [EDIT] : as we tried again today to use the ## functionalities : - the caller on hold doesn't hear anymore a music while being on hold - on the telephone using the ## menu : the communication stays connected after transferring the call and the user keeps hearing the menu choices - sometimes, the system offers the following options which normally are offered when two calls or more are parked : * put parked calls in conference (3) * connect the calls in parking (3) - other times it offers the possibility to transfer the calls ( which is the result we need) - finally it sometimes offer the possibility to listen to the voicemail of the extension What I do not understand here is why the options change even though we didn't use any star codes to park the calls, and there is no Park orbit accounts configured on the domain. Maybe you are working at the moment on these functionalities ? regards,
  6. Hello, First of all, I want to thank you for you attentiveness in offering this wonderful functionality ! We tried it on the IPBX of a customer today. We plan to upgrade also our own machines tonight to be able to use this special menu. Everything is working smooth, and the PBX also offered us the different choices in french which is exactly what we were looking to achieve. This menu is working as well on vintage desktop phones as on softphones. There is only one bug we found. If the call is placed on hold using the keys ## and then the user of the extension hangs up the call, then the call doesn't terminate and the other part continues to hear the music. Also, there was no label on the option in "registration" which made the option difficult to find. Maybe a label like "offer special ## menu to the extension" could work ? I hope this wonder will remain in all future releases. Thank you very much again ! Best regards,
  7. Thank you very much for your support. This functionality will be very useful for us and many of our customers ! We will keep you informed. Best regards,
  8. Hello, Thank you for the answer. An option in within the extension section would actually very useful and I hope you can implement it soon. For now, when I answer a call on the GSM attached to the extension, the ## key offers the possibility to transfer the call which is exactly what I am looking for. Nevertheless, I do not manage to set up the trunk as I am not sure to understand the documentation here : https://doc.vodia.com/trunk_ani On a testing server, I have tried to set the GSM number linked to the extension as "Outbound number (ANI):" And I set up in Caller-ID SIP : From : Extension ANI P-Asserted-Identity : Extension ANI P-Preferred-Identity : Extension ANI Remote-Party-ID : Extension ANI I get the following results : - when I call the DDI associated to the extension, the GSM and the Desktop phone/softphone both ring but I can only use the keys ## if I answer the call on the GSM. On the GSM, caller ID appears to be the GSM number I put as extension NDI. On the desktop phone/softphone, the caller ID remains the telephone number of the caller, so I guess this is why I cannot use hear the options you mentioned. Would you help me find what I am doing wrong ? Best regards
  9. Hello, One of our customer is using vodia sip accounts on his own software linked with xvod sip account to proceed automatic calls via CSV files. When the operator want to transfer a call to a colleague (or manager) : he can solely use the software as there is no deskphone on the extension. The software used only has a virtual keyboard with 1234567890*# keys, so it is possible to click on these keys to use vodia star codes (for example to transfer a call clicking on *77 could make the job). The problem is before using this specific service code, the call is supposed to be placed on hold. The virtual keyboard of the software doesn’t have any "on hold" button. This problem can also appear if he uses for example a GIGASET C530 SIP PHONE who doesn't have a transfer key. Is there a way to : - either enabling the possibility to use the *77 starcode without putting the call on hold ? - or provide us a tone (maybe dtmf or else) or new starcode we could apply to put a call on hold before dialing *77 ? I tried to already look on the Vodia documentation in the part about star codes here : and found this topic dealing with this issue : but I still couldn't find the solution our customer needs to be able to transfer calls via his software without which he would go for another IPBX solution. Regards, Eddie.
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