[Change view? Widen the Calls in domain to show more information? Improve WAC responsiveness?]

Three questions in one!

1. Is there a way to change what is shown on the Home page of the WAC? I know we can add columns on the left but what about moving the current calls to the middle section or adding in Queues to the Home so it's not just one or the other? While monitoring queues, I can't see the calls in domain. When I am on the Home page, I can't see the queues.
    
2. Can we show more information in the calls in domain? I only see two widget things of then inbound and the extension. How about time on call, CNAM, etc.?
    
3. I am using the Windows "store" app, and it lags behind what is actually happening. I have to use the reload to see real-time status. I have tried the browser portal and it was worse.

Thank you.

[Service Flag for redirection is backwards in Call Queue Redirection]

On 9/18/2022 at 6:03 PM, RichardDCG said:

This has been an issue for a while, I ended up using an AA with an immediate redirection to the queue with the service flag options setup there...

Richard, this may be what you found too - I discovered that the Service Flags are followed as expected and normal when using them in the AA. 

In the Call Queues, even if you assume reverse logic, it is very unstable and will work sometimes, not others, and worse, it will disconnect inbound callers. I recommend staying away from service flags in the queues until that is fixed.

[Understanding the SMS settings]

 

On 4/26/2022 at 8:32 AM, Vodia PBX said:

For proper inbound routing, you need to assign the SMS number either to one extension or to one call queue. In the case of extension, the routing is always clear. For queues, things get more difficult because agents can be available for chat or not. If there was a previous chat with the external number and the agent is available for chat then an incoming message will be routed to that agent, so that there is a continuous chat possible. Otherwise the PBX will find an agent that is available for chat and assign the chat to that person. If there is nobody available the PBX will send out an email, so that a manager can be notified that a chat message was not received by any agent.

What do I need to do to get this working on my Support Queue?

[Inbound group SMS]

I agree

[IP Authentication on trunk]

Hi Travis,

A "peer" sip trunk is a "SIP Gateway" in Vodia. Who is the SIP provider you are trying to add?

[How to Manage Call Queues?]

UPDATE

Richard, I got it now. Thank you. I had not clicked the Group Scope dropdown to see the options. Once I did that, it all made sense.

[How to Manage Call Queues?]

Richard, thank you for your reply. I went to do that, but it is not available to select in the group. I even manually typed in 7200 and saved but it removed it (after saving, I refreshed the browser and went back into the group and it is not there).

Perhaps I misunderstood what you meant for me to do?

[How to Manage Call Queues?]

New to Vodia, and I can't figure out how for a manager to manage the call queues. If I add the manager extension (me) to the queue, I can monitor it on the PBX Portal app, but I cannot log other agents in or out. I can do so for myself but no one else. I have a Group created with the permissions to Manage call queues.

[Service Flag for redirection is backwards in Call Queue Redirection]

I have a call queue with a redirection to an after-hours Auto Attendant if the Office Hours service flag is NOT active. It doesn't work.

I tried using a different setup where it would redirect if an After Hours service flag IS active. It doesn't work.

I switched the redirection to "Always," and it works.

I tried switching the logic to redirect if the service flag IS active for Office Hours (it is not), and the redirection works.