Bob

Thanks for the response! I have created one. I will attach it in case anyone else finds it helpful. Vodia Voice Mail Flow Chart.pdf

I'm sure the number is being matched correctly because it does change the ring tone and it labels the call with the name I have entered into the address book. I used the star code to add the caller to my address book, so it is saved exactly the way it came in. I have also noticed that when I change the contact type to BLACKLIST and hit save, then go back into edit again, the value is back to REGULAR CONTACT and the ringer selection is back to NO SPECIFIC RINGER SELECTED. We are running version 69.0.8

I have a page group using the "Play Recorded Message" option. Is it possible to play the audio twice between the announcement tones? [ Tone, recorded audio, recorded audio again, tone]

I am trying to blacklist a number using the web USER interface. The number I am calling is a direct DID to the extension, no auto attendants or groups involved. I called the number and added it to my address book using the *92 code (I have also created it in the web interface instead of the star code, with no difference). I added a custom name and set a custom ring tone. When I call in, the system is finding the match (so the country code and all are set ok) and will update the display with the custom name and it also uses the custom ring tone. Setting the contact type to BLACKLIST makes no change. The call will still ring in. What am I missing?

Is there an available "Flow Chart" for the voice mail options? I can't find anything that is user friendly that I can give to my users.

We are also having this issue. I am on version Version 69.0.6. We have seen that this isnt just ring group calls. It is also outside calls directed thru an auto attendant, as well as station to station calls. This seems lioke a pretty major bug.