jvoiptel

Thanks for pointing that out! I didn't realize you added this option called "Show post-call survey". I went ahead and tested it, and the pop-ups show up nicely for inbound calls. However, I don't see the pop-up for outbound calls placed by agents. In any case, this is great progress. During a call, I can categorize the call based on the disposition codes: After the inbound call, I can also see the wrap-up window immediately: The History page shows me a "Category" column with the wrap-up name, and when I export the history to CSV, I see the category columns with wrap-up codes. Very nice, this allows us to provide further analysis to inbound queue calls. Nice work!

Most recent versions lists "Wrap-Up Code" - I understand you can now add call dispositioning codes during a live call. I tested it, but could not find where the reporting is. It really needs a pop-up window after the fact, which would be ideal for Contact Center operations. I hope we hear more.

Hello, Wondering if anyone is seeing the same thing. We can't seem to find a way to delete chats (text messages) on the iOS Vodia App. Would be nice to have slide to left and Delete option, just like Voicemail page. We're on version 1.26 (74). Thanks!