mathy Posted July 1, 2008 Report Share Posted July 1, 2008 hi, i have make a agent group with only one persone (my secretary) , she need the feature queuing cause she have a lot of call in same time ... but when she put his phone on do not distub mode , the redirection on his extension doesn't work ... the caller is never be redirect ... there is an option on agent group to make a redirect on a dnd status or a trick to make it possible ? i'm searcing for an option on agent group like " when no agent is loged on the agent group redirect all to an extension ..." or " when all the agent in the agent groupe are in dnd mode redrect all to an extesion ..." Quote Link to comment Share on other sites More sharing options...
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