Henry Castillo Posted August 25, 2008 Report Share Posted August 25, 2008 The agent group has a very nice way to merge moh and custom messages. I believe we should take advantage of that feature (already in the system). I've seen a post regarding not playing ringback but keep the queue moh+messages. I believe that is something that would be appeciated. An option to configure the Agent group to keep playing moh even when the agent is ringing is needed. But lets extend that concept to all extensions and hunt groups where user can choose to play regular ringback or moh (a dynamic moh like in the queue, not just a .wav file), it would be just great. Henry Quote Link to comment Share on other sites More sharing options...
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