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UM Auto Attendant


cdeacon
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Hey there. I've been setting up an OCS2007 with Exchange UM environment with success thus far with routing calls between SNOM320 sets and OC clients. I'm now looking into the UM portion, specifically the Auto Attendant. I can call in, receive the greeting and ask to be routed to an extension. Once it dials the extension the phone & communicator ring, which is all fine. My issue is that if I hang up the phone while the AA is calling the extension, the extension keeps ringing and then forwards to voice mail. How can I get the auto attendant to terminate the call when the outside caller has ended the call?

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Hey there. I've been setting up an OCS2007 with Exchange UM environment with success thus far with routing calls between SNOM320 sets and OC clients. I'm now looking into the UM portion, specifically the Auto Attendant. I can call in, receive the greeting and ask to be routed to an extension. Once it dials the extension the phone & communicator ring, which is all fine. My issue is that if I hang up the phone while the AA is calling the extension, the extension keeps ringing and then forwards to voice mail. How can I get the auto attendant to terminate the call when the outside caller has ended the call?

 

Can you please get us the PBX log (with the SIP logging enabled)? or the wireshark network trace will be okay too.

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Can you please get us the PBX log (with the SIP logging enabled)? or the wireshark network trace will be okay too.

 

Here are my logs from the point that the auto attendant forwards the call to the extension:

 

[7] 2008/09/29 14:12:48: SIP Rx tcp:172.16.116.104:5065:

REFER sip:999@172.16.116.105:1181;transport=tcp SIP/2.0

FROM: <sip:999@172.16.116.104;user=phone>;epid=06A5C4BC0B;tag=c19311cfd

TO: <sip:999@172.16.116.104;user=phone>;tag=53059

CSEQ: 1 REFER

CALL-ID: 88725d22@pbx

MAX-FORWARDS: 70

VIA: SIP/2.0/TCP 172.16.116.104:5065;branch=z9hG4bK6d898cb2

CONTACT: <sip:OBSRNDVMMX01.obsrnd.obsglobal.com:5065;transport=Tcp;maddr=172.16.116.104

;ms-opaque=ede52a3158c87bd0>;automata

CONTENT-LENGTH: 0

REFER-TO: <sip:212@172.16.116.105:1181;transport=tcp;user=phone>

REFERRED-BY: <sip:999@172.16.116.104;user=phone>

USER-AGENT: RTCC/3.0.0.0

 

[7] 2008/09/29 14:12:48: SIP Tx tcp:172.16.116.104:5065:

SIP/2.0 202 Accepted

Via: SIP/2.0/TCP 172.16.116.104:5065;branch=z9hG4bK6d898cb2

From: <sip:999@172.16.116.104;user=phone>;tag=c19311cfd;epid=06A5C4BC0B

To: <sip:999@172.16.116.104;user=phone>;tag=53059

Call-ID: 88725d22@pbx

CSeq: 1 REFER

Contact: <sip:999@172.16.116.105:1181;transport=tcp>

User-Agent: pbxnsip-PBX/3.0.0.2998

Content-Length: 0

 

[5] 2008/09/29 14:12:48: Redirecting call to 212

[5] 2008/09/29 14:12:48: Call 88725d22@pbx#53059: Last request not finished

[7] 2008/09/29 14:12:48: SIP Tx tcp:172.16.116.104:5065:

BYE sip:OBSRNDVMMX01.obsrnd.obsglobal.com:5065;transport=Tcp;maddr=172.16.116.104 SIP/2.0

Via: SIP/2.0/TCP 172.16.116.105:1181;branch=z9hG4bK-d1b5d0ea5696fcc1fcaf23c8260956a0;rport

From: "OBS Global" <sip:999@172.16.116.104;user=phone>;tag=53059

To: <sip:999@172.16.116.104;user=phone>;tag=c19311cfd

Call-ID: 88725d22@pbx

CSeq: 25625 BYE

Max-Forwards: 70

Contact: <sip:999@172.16.116.105:1181;transport=tcp>

RTP-RxStat: Dur=15,Pkt=528,Oct=90816,Underun=0

RTP-TxStat: Dur=14,Pkt=699,Oct=117264

Content-Length: 0

 

[5] 2008/09/29 14:12:48: Dialplan ThinkTel: 212 goes to extension

[8] 2008/09/29 14:12:48: Play audio_moh/noise.wav

[7] 2008/09/29 14:12:48: UDP: Opening socket on port 54846

[7] 2008/09/29 14:12:48: UDP: Opening socket on port 54847

[7] 2008/09/29 14:12:48: SIP Tx tcp:172.16.116.102:5060:

INVITE sip:+12049759212@172.16.116.102;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 172.16.116.105:1182;branch=z9hG4bK-c6c4c5fff867991162b4cdac8dfdb667;rport

From: "Chris Deacon" <sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=62205

To: "OBS Global" <sip:999@obsrnd.obsglobal.com>

Call-ID: 9b698194@pbx

CSeq: 11279 INVITE

Max-Forwards: 70

Contact: <sip:212@172.16.116.105:1182;transport=tcp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2998

Alert-Info: <http://127.0.0.1/Bellcore-dr2>

P-Asserted-Identity: "OBS Global" <sip:999@obsrnd.obsglobal.com>

Content-Type: application/sdp

Content-Length: 294

 

v=0

o=- 14904 14904 IN IP4 172.16.116.105

s=-

c=IN IP4 172.16.116.105

t=0 0

m=audio 54846 RTP/AVP 0 8 9 2 3 101

a=rtpmap:0 pcmu/8000

a=rtpmap:8 pcma/8000

a=rtpmap:9 g722/8000

a=rtpmap:2 g726-32/8000

a=rtpmap:3 gsm/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

[7] 2008/09/29 14:12:48: UDP: Opening socket on port 51212

[7] 2008/09/29 14:12:48: UDP: Opening socket on port 51213

[7] 2008/09/29 14:12:48: SIP Tx udp:172.16.116.200:2051:

INVITE sip:212@172.16.116.200:2051;line=rpwp3qf5 SIP/2.0

Via: SIP/2.0/UDP 172.16.116.105:5060;branch=z9hG4bK-6b60059434809ee17999ff5b626bdef1;rport

From: "Chris Deacon" <sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=11559

To: "OBS Global" <sip:999@obsrnd.obsglobal.com>

Call-ID: 7ec7d03a@pbx

CSeq: 22046 INVITE

Max-Forwards: 70

Contact: <sip:212@172.16.116.105:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2998

Alert-Info: <http://127.0.0.1/Bellcore-dr2>

P-Asserted-Identity: "OBS Global" <sip:999@obsrnd.obsglobal.com>

Content-Type: application/sdp

Content-Length: 294

 

v=0

o=- 54913 54913 IN IP4 172.16.116.105

s=-

c=IN IP4 172.16.116.105

t=0 0

m=audio 51212 RTP/AVP 0 8 9 2 3 101

a=rtpmap:0 pcmu/8000

a=rtpmap:8 pcma/8000

a=rtpmap:9 g722/8000

a=rtpmap:2 g726-32/8000

a=rtpmap:3 gsm/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

[7] 2008/09/29 14:12:48: 1B9E0136@159.18.161.101#b6d60dcb50: Media-aware pass-through mode

[7] 2008/09/29 14:12:48: SIP Rx tcp:172.16.116.102:5060:

SIP/2.0 100 Trying

FROM: "Chris Deacon"<sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=62205

TO: "OBS Global"<sip:999@obsrnd.obsglobal.com>

CSEQ: 11279 INVITE

CALL-ID: 9b698194@pbx

VIA: SIP/2.0/TCP 172.16.116.105:1182;branch=z9hG4bK-c6c4c5fff867991162b4cdac8dfdb667;rport

CONTENT-LENGTH: 0

 

[7] 2008/09/29 14:12:48: SIP Rx udp:172.16.116.200:2051:

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 172.16.116.105:5060;branch=z9hG4bK-6b60059434809ee17999ff5b626bdef1;rport=5060

From: "Chris Deacon" <sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=11559

To: "OBS Global" <sip:999@obsrnd.obsglobal.com>;tag=yv82uxv0iq

Call-ID: 7ec7d03a@pbx

CSeq: 22046 INVITE

Contact: <sip:212@172.16.116.200:2051;line=rpwp3qf5>;flow-id=1

Require: 100rel

RSeq: 1

Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO

Allow-Events: talk, hold, refer, call-info

Content-Length: 0

 

[7] 2008/09/29 14:12:48: SIP Tx udp:172.16.116.200:2051:

PRACK sip:212@172.16.116.200:2051;line=rpwp3qf5 SIP/2.0

Via: SIP/2.0/UDP 172.16.116.105:5060;branch=z9hG4bK-636dea0941850e26b19f08a829dc50f9;rport

From: "Chris Deacon" <sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=11559

To: "OBS Global" <sip:999@obsrnd.obsglobal.com>;tag=yv82uxv0iq

Call-ID: 7ec7d03a@pbx

CSeq: 22047 PRACK

Max-Forwards: 70

Contact: <sip:212@172.16.116.105:5060;transport=udp>

RAck: 1 22046 INVITE

P-Asserted-Identity: "OBS Global" <sip:999@obsrnd.obsglobal.com>

Content-Length: 0

 

[8] 2008/09/29 14:12:48: Play audio_en/ringback.wav

[8] 2008/09/29 14:12:48: Call 88725d22@pbx#53059: Response does not correspond to open request

[7] 2008/09/29 14:12:48: SIP Rx udp:172.16.116.200:2051:

SIP/2.0 200 Ok

Via: SIP/2.0/UDP 172.16.116.105:5060;branch=z9hG4bK-636dea0941850e26b19f08a829dc50f9;rport=5060

From: "Chris Deacon" <sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=11559

To: "OBS Global" <sip:999@obsrnd.obsglobal.com>;tag=yv82uxv0iq

Call-ID: 7ec7d03a@pbx

CSeq: 22047 PRACK

Contact: <sip:212@172.16.116.200:2051;line=rpwp3qf5>;flow-id=1

Content-Length: 0

 

[7] 2008/09/29 14:12:48: Call 7ec7d03a@pbx#11559: Clear last request

[7] 2008/09/29 14:12:48: SIP Rx tcp:172.16.116.102:5060:

SIP/2.0 183 Session Progress

FROM: "Chris Deacon"<sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=62205

TO: OBS Global<sip:999@obsrnd.obsglobal.com>;epid=4414844359;tag=389ae44573

CSEQ: 11279 INVITE

CALL-ID: 9b698194@pbx

VIA: SIP/2.0/TCP 172.16.116.105:1182;branch=z9hG4bK-c6c4c5fff867991162b4cdac8dfdb667;rport

CONTENT-LENGTH: 0

SERVER: RTCC/3.0.0.0 MediationServer

 

[7] 2008/09/29 14:12:49: SIP Rx tcp:172.16.116.104:5065:

SIP/2.0 200 OK

FROM: "OBS Global"<sip:999@172.16.116.104;user=phone>;tag=53059

TO: <sip:999@172.16.116.104;user=phone>;tag=c19311cfd;epid=06A5C4BC0B

CSEQ: 25625 BYE

CALL-ID: 88725d22@pbx

VIA: SIP/2.0/TCP 172.16.116.105:1181;branch=z9hG4bK-d1b5d0ea5696fcc1fcaf23c8260956a0;rport

CONTENT-LENGTH: 0

SERVER: RTCC/3.0.0.0

 

[8] 2008/09/29 14:12:49: Call 88725d22@pbx#53059: Response does not correspond to open request

[5] 2008/09/29 14:12:49: BYE Response: Terminate 88725d22@pbx

[7] 2008/09/29 14:12:49: Other Ports: 3

[7] 2008/09/29 14:12:49: Call Port: 1B9E0136@159.18.161.101#b6d60dcb50

[7] 2008/09/29 14:12:49: Call Port: 7ec7d03a@pbx#11559

[7] 2008/09/29 14:12:49: Call Port: 9b698194@pbx#62205

[7] 2008/09/29 14:12:49: SIP Rx tcp:172.16.116.102:5060:

SIP/2.0 180 Ringing

FROM: "Chris Deacon"<sip:2049820218@159.18.161.101:5060;transport=udp;user=phone>;tag=62205

TO: OBS Global<sip:999@obsrnd.obsglobal.com>;epid=4414844359;tag=389ae44573

CSEQ: 11279 INVITE

CALL-ID: 9b698194@pbx

VIA: SIP/2.0/TCP 172.16.116.105:1182;branch=z9hG4bK-c6c4c5fff867991162b4cdac8dfdb667;rport

CONTENT-LENGTH: 0

SERVER: RTCC/3.0.0.0 MediationServer

 

[7] 2008/09/29 14:12:50: SIP Tr udp:159.18.161.67:5060:

SIP/2.0 200 Ok

Via: SIP/2.0/UDP 159.18.161.67;branch=z9hG4bK8751.c2ab7894.0

Via: SIP/2.0/UDP 159.18.161.101:5060;rport=5060;branch=z9hG4bK-0c26c6f69825fcf9328601343cba48ea-159.18.161.101-1

Record-Route: <sip:2049758698@159.18.161.67;ftag=159.18.161.101+1+1ba2d9+59b98b75;lr=on>

From: Chris Deacon <sip:2049820218@159.18.161.101:5060;transport=udp>;tag=159.18.161.101+1+1ba2d9+59b98b75;isup-oli=00

To: <sip:2049758698@205.200.204.5>;tag=b6d60dcb50

Call-ID: 1B9E0136@159.18.161.101

CSeq: 684567237 INVITE

Contact: <sip:2049758698@172.16.116.105:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2998

Content-Type: application/sdp

Content-Length: 208

 

v=0

o=- 38924 38924 IN IP4 172.16.116.105

s=-

c=IN IP4 172.16.116.105

t=0 0

m=audio 62836 RTP/AVP 0 101

a=rtpmap:0 pcmu/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=sendrec

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