Jump to content

Recommended Posts

Posted

Hello,

 

I noticed a rather weird issue with the Snom 720 and the CO lines when an auto-attendant is involved.

 

The scenario goes like this:

 

A call comes in and hits the attendant. On all the phones the first line lights up as they await for the caller to choose the option on the AA. Once a call is made to say ext 221 (Snom 720) the user of the phone now sees two co lines being used, but this is still the only call on the system. This type of scenario doesn't occur when a Snom 320 is involved, only the first line gets lit up during the entire call flow.

 

Is there a feature or setting that's causing the Snom 720 to use two buttons instead of one for a single incoming call?

 

I was able to circumvent the system from taking the second CO line button by creating a private line but unfortunately that is one too many lights for some individuals.

 

 

Edit: Forgot to mention the firmwares.

 

Snom 720: 8.7.5.35

Snom 320: 8.7.5.35

PBX: 5.3.2.a

 

Thanks for your time.

Posted

Update:

 

I have been playing around with some of the firmware's and decided to use the patch version 8.7.3.5.29.

 

It seemed to have fixed the phone from taking an extra CO line for an incoming call from an attendant. Just out of testing sake i did put back the latest firmware and the same issue came out. So it would seem to be a firmware related nuisance.

 

Hope this helps to whoever else runs into the same issue.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...