voltier Posted January 23, 2017 Report Share Posted January 23, 2017 Hi, We are currently trying to determine what API to call in order to get a Call State. Right now we are are able to get a 'connected' and 'alerting' state however there is no information coming through the API which indicates a call is 'holding'. Currently getting information using GET /rest/user/101%40ncoc.mycompany.us/wallboard HTTP/1.1 - to get a number of data about the call We can get some of this information through a websocket session, that being said, we cannot solve the following scenario purely via websocket: (hence why we are using a combination of REST and Websocket) We have 3 callers calling to ACD 123: Caller 1 Connected - ACD 123 Caller 2 Connected - ACD 123 Caller 3 Connected - ACD 123 Given that an Agent can only have 1 Connected state against a Caller i.e. Agent can only speak to one person at at time, it means the other 2 Calls would be in a Holding State - which we cannot find a reliable method to establish. Any thoughts? Quote Link to comment Share on other sites More sharing options...
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