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Agent group status


Leonmeijer
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Hello,

 

I'm building an application that should display the status of the calls in an agent group (who's waiting, calling etc), but I think something is wrong.

 

When the first call comes in to the agent group in PBX it shows state "waiting" but the XML data posted to the PBX doesn't have a state element.

Then the next call comes in, the first call will have a state "next" but the 2nd call did not get a STATE element

Then the 3rd call comes in and... yes as you can guess.. the 3rd call doesn't have a state element, the first has "next" and the 2nd has got "waiting" but why does the last call (or first when only one call) not have a state? or am I doing something wrong?

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Hello,

 

I'm building an application that should display the status of the calls in an agent group (who's waiting, calling etc), but I think something is wrong.

 

When the first call comes in to the agent group in PBX it shows state "waiting" but the XML data posted to the PBX doesn't have a state element.

Then the next call comes in, the first call will have a state "next" but the 2nd call did not get a STATE element

Then the 3rd call comes in and... yes as you can guess.. the 3rd call doesn't have a state element, the first has "next" and the 2nd has got "waiting" but why does the last call (or first when only one call) not have a state? or am I doing something wrong?

 

 

I too have been working on a program to do the same.

 

I have seen something like this too. But I don't remember seeing "Waiting". I have seen "Connected" as a State.

 

What I get from the ACD SOAP is the Message when the caller enters the ACD. It shows a 0 (Zero) time.

There is also information about the call id and the ACD Group they enetered into.

 

Then when they are leave the ACD I see the time they were waiting.

 

It never tells me which extension the call went to or if they hung up.

 

This raw data when a call comes into an ACD Group:

 

POST / HTTP/1.1

Host: xxx.xxx.xxx.xxx

Content-Length: 418

SOAPAction: IvrInput

Content-Type: text/xml

Accept-Language: en-us

Connection: Keep-Alive

Keep-Alive: 5

User-Agent: Mozilla/4.0 (compatible; PBX)

 

<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:sns="http://soap.com/pbx"><env:Body><sns:ACDWelcome><Queue>sip:562@localhost</Queue><CallID>4b74e2ed20dabf0d#af739ed194</CallID><From>"Bill Hayhurst" <sip:205@localhost></From><To><sip:562@localhost></To><Duration>0</Duration><State></State><Extension>205@localhost</Extension></sns:ACDWelcome></env:Body></env:Envelope>

 

Any help????

 

Bill H

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