LECSJH Posted September 14, 2022 Report Share Posted September 14, 2022 We are increasingly getting more and more request for inbound SMS to group. An inbound SMS being routed to multiple people at the same time would be beneficial. I understand tracking SMS with previous conversations, but I feel like there are several solutions that can easily track it. Also, allowing agents to respond to that message sent to the queue, as the queue's ANI would be beneficial as well. Quote Link to comment Share on other sites More sharing options...
Technigogo Posted September 17, 2022 Report Share Posted September 17, 2022 I agree Quote Link to comment Share on other sites More sharing options...
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