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Ring Group - Delayed call pickup


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Client has 6 users, provisioned manually. It has been working fine. Until I added the 7th extension to the ring group.

extension to extension dialing is fine. Inbound outbound is fine. But inbound to ring group or extension to ring group causes problems. The phones ring, but when they try to pick up nothing happens or sometimes it will take 10 seconds for media to be sent or heard. 

if I remove the 7th extension it works fine. I have other clients with more extensions in ring group and it works fine. But this one seems to be an issue. It’s a locked ISP router, I can’t check any settings. They are attempting to get the password.


any suggestions on how we can solve this issue?

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