YMSL Posted January 7, 2009 Report Share Posted January 7, 2009 We are setting our system in a hold fashen manner, ... Usign a Service Flag account to have a humain person getting incoming call during business houres and if outside business houres we want it to go to a different AT. and it does not work. settings: AT 100 - open houres set with Service Flag Account 150 - Night Service Number 101 AT 101 - close houres EX front desk 110 SF 150 - set with business hours and holidays what am I missing? Quote Link to comment Share on other sites More sharing options...
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