natedev Posted January 9, 2009 Report Share Posted January 9, 2009 Got the auto-attendant setup as extension 777 with these options: 1# calls a hunt group for sales 2# calls an agent group for tech support 3# calls a hunt group for human resources 4# calls the hunt group for finance 5# dial by name 0# connects to an extension designated as the operator Extensions are 3-digits. When I test it by dialing 777 from my extension, it works perfectly. If I type in an extension briskly, it connects to the correct extension (even if the first digit is one of the direct destinations above). When I call our trunk from my cell phone, I get the auto-attendant. But if I try to type in an extension number (same pace as when I do it from my extension), it connects to one of the direct destinations instead. For example, I try typing 100 but it connects me to 1 (sales hunt group). I realize I could renumber all of my extensions to be in the 600 or 900 range but it's a pain to do that and it would change how I wanted to organize extensions. It works so well from internally. I just don't understand what the issue is from outside calls. Anyone have any suggestions? Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted January 9, 2009 Report Share Posted January 9, 2009 you sure thats the auto attendant that answers your call from your cellphone? Quote Link to comment Share on other sites More sharing options...
natedev Posted January 9, 2009 Author Report Share Posted January 9, 2009 you sure thats the auto attendant that answers your call from your cellphone? Yeah, we only have one auto-attendant and the correct message is being played and the direct destinations all work. Quote Link to comment Share on other sites More sharing options...
natedev Posted January 9, 2009 Author Report Share Posted January 9, 2009 Think I know what the issue was. If you use the # after direct destinations, you have to use it on all of them including the dial by name. Quote Link to comment Share on other sites More sharing options...
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