natedev Posted January 9, 2009 Report Share Posted January 9, 2009 Got the auto-attendant setup as extension 777 with these options: 1# calls a hunt group for sales 2# calls an agent group for tech support 3# calls a hunt group for human resources 4# calls the hunt group for finance 5# dial by name 0# connects to an extension designated as the operator Extensions are 3-digits. When I test it by dialing 777 from my extension, it works perfectly. If I type in an extension briskly, it connects to the correct extension (even if the first digit is one of the direct destinations above). When I call our trunk from my cell phone, I get the auto-attendant. But if I try to type in an extension number (same pace as when I do it from my extension), it connects to one of the direct destinations instead. For example, I try typing 100 but it connects me to 1 (sales hunt group). I realize I could renumber all of my extensions to be in the 600 or 900 range but it's a pain to do that and it would change how I wanted to organize extensions. It works so well from internally. I just don't understand what the issue is from outside calls. Anyone have any suggestions? Quote Link to comment Share on other sites More sharing options...
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