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Dial from windows app to desktop phone


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Pbx version : vodia 69.1.4 / Phones Snom 320 

When dialing out from the vodia phone (windows app or browser app), the number is passed to the phone, active line goes on for a moment and then phone disconnects without further dialling.
Does anyone has any clue what might be wrong, how I can debug this issue...

Many thanks,

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