Call Redirection

[pbxuser911]

We would like to have the following done, can anyone advise in plain english the best way to do it ?

 

I want when someone calls into our customer service que, it should ring my cell phone and also my other phone number (home office) should also ring

in additionan when i answer my cell phone or home office phone it should have the option of pressing 1 to accept or 2 to ignore or 3 to do some other cool things, maybe transfer it to another 10 digit phone number, and if i ignore it then it should keep ringing on the other extensions that are on that que,