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Visio type org ACD page


MichaelW
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Not sure how difficult this would be but it would be great if there was a way to see some type of org chart that shows your ACD routing, sort of seeing the child parent relationships so that it would be easy to troubleshoot and help users see how confusing their processes are. Not a biggie would just be helpful and a great tool.

 

Thanks!

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  • 2 weeks later...
Not sure how difficult this would be but it would be great if there was a way to see some type of org chart that shows your ACD routing, sort of seeing the child parent relationships so that it would be easy to troubleshoot and help users see how confusing their processes are. Not a biggie would just be helpful and a great tool.

 

Thanks!

MichaelW,

 

A visio style overview would be great best would be drag-n-drop visual call flow programming. Adtran does visio style display on their routers and multifunction units in a limited fashion no drag n drop though. 3com has a non graphical hierarchy that uses html pulldown boxes that turn into links after applying them within an auto attendant menu.

 

I know that you are able to replace some of the html coding within pbxnsip. Durring training the head guy at PBXnSIP Christian was showing a ton of customization flexibility. I do not know how limited the functionality is, but maybe it could be possible to add some javascript magic to show this information. I have already asked my contacts at pbxnsip for more detailed examples.

 

-Isaac

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MichaelW,

A visio style overview would be great best would be drag-n-drop visual call flow programming. -Isaac

 

We use "Clear Process" to create Call Flow Diagrams. Clients can review and sign off on the overall design and making changes is a SNAP via Drag-n-drop or text Scripting.. Once Approved - Changes cost $$

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