Bill H Posted February 21, 2009 Report Share Posted February 21, 2009 We upgraded to V 3144 and now our Click To Dial is not working. We have tested and determined that the leading digit 1 is not being applied/applied. We use Netsuite for our CRM. It has a click to dial feature which works well with PBXNSIP. The telephone numbers in Netsuite are only 10 digit numbers (212) 235-1234. In our older version of PBXNSIP it added the needed leading digit (1) and the calls went through. I tried each setting in the Trunk/ "Rewrite global numbers" with no success. Any ideas???? Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 21, 2009 Report Share Posted February 21, 2009 We upgraded to V 3144 and now our Click To Dial is not working. We have tested and determined that the leading digit 1 is not being applied/applied. We use Netsuite for our CRM. It has a click to dial feature which works well with PBXNSIP. The telephone numbers in Netsuite are only 10 digit numbers (212) 235-1234. In our older version of PBXNSIP it added the needed leading digit (1) and the calls went through. I tried each setting in the Trunk/ "Rewrite global numbers" with no success. Any ideas???? Is it possible to give a quick test with http://www.pbxnsip.com/protect/pbxctrl-3.3.0.3147.exe? Number formatting is added to click-to-dial on this version. Please let's know if there are other issues. Quote Link to comment Share on other sites More sharing options...
Bill H Posted February 22, 2009 Author Report Share Posted February 22, 2009 Is it possible to give a quick test with http://www.pbxnsip.com/protect/pbxctrl-3.3.0.3147.exe? Number formatting is added to click-to-dial on this version. Please let's know if there are other issues. That did not resolve the trouble. I can manually add a 1 to the telephone number for a customer in Netsuite by editing the account. Before: (212) 235-1234 After: 1 (212) 235-1234 Then the Click To Dial Works Ok only when using the older version. The only problem here is that we have over 30,000 customers, faxes, cellphone numbers to edit!!!!! I installed the latest version you made available 3147. It appears as if it still isn't adding a leading digit 1 to the number in Netsuite. However using the 3147 version, when I clicked on 1 (212) 235-1234, in Netsuite, it looks like 3147 removed the leading digit 1 instead of adding it. Hope this helps. PS I tried different setings in the trunk used to call out on. Check Country Code/ 10/11 digit dialling. Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 22, 2009 Report Share Posted February 22, 2009 Is this with domain Country code=1, arex code =xxx and the trunk setting "Rewrite global numbers:"=NANPA 11 digits? That did not resolve the trouble. I can manually add a 1 to the telephone number for a customer in Netsuite by editing the account. Before: (212) 235-1234 After: 1 (212) 235-1234 Then the Click To Dial Works Ok only when using the older version. The only problem here is that we have over 30,000 customers, faxes, cellphone numbers to edit!!!!! I installed the latest version you made available 3147. It appears as if it still isn't adding a leading digit 1 to the number in Netsuite. However using the 3147 version, when I clicked on 1 (212) 235-1234, in Netsuite, it looks like 3147 removed the leading digit 1 instead of adding it. Hope this helps. PS I tried different setings in the trunk used to call out on. Check Country Code/ 10/11 digit dialling. Quote Link to comment Share on other sites More sharing options...
Bill H Posted February 22, 2009 Author Report Share Posted February 22, 2009 Is this with domain Country code=1, arex code =xxx and the trunk setting "Rewrite global numbers:"=NANPA 11 digits? Yes I have those settings set. I re-tested it just to be sure. Click on dial does not add the leading digit 1. Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 22, 2009 Report Share Posted February 22, 2009 Yes I have those settings set. I re-tested it just to be sure. Click on dial does not add the leading digit 1. Can I take a peek at the system? Please send the login information to support@pbxnsip.com. The reason is that we do not see that behavior on the system here. Quote Link to comment Share on other sites More sharing options...
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