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Click to Dial Trouble


Bill H
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We upgraded to V 3144 and now our Click To Dial is not working.

 

We have tested and determined that the leading digit 1 is not being applied/applied.

 

 

We use Netsuite for our CRM. It has a click to dial feature which works well with PBXNSIP.

 

The telephone numbers in Netsuite are only 10 digit numbers (212) 235-1234.

 

In our older version of PBXNSIP it added the needed leading digit (1) and the calls went through.

 

I tried each setting in the Trunk/ "Rewrite global numbers" with no success.

 

 

Any ideas????

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We upgraded to V 3144 and now our Click To Dial is not working.

 

We have tested and determined that the leading digit 1 is not being applied/applied.

 

 

We use Netsuite for our CRM. It has a click to dial feature which works well with PBXNSIP.

 

The telephone numbers in Netsuite are only 10 digit numbers (212) 235-1234.

 

In our older version of PBXNSIP it added the needed leading digit (1) and the calls went through.

 

I tried each setting in the Trunk/ "Rewrite global numbers" with no success.

 

 

Any ideas????

Is it possible to give a quick test with http://www.pbxnsip.com/protect/pbxctrl-3.3.0.3147.exe? Number formatting is added to click-to-dial on this version. Please let's know if there are other issues.

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Is it possible to give a quick test with http://www.pbxnsip.com/protect/pbxctrl-3.3.0.3147.exe? Number formatting is added to click-to-dial on this version. Please let's know if there are other issues.

 

 

That did not resolve the trouble.

 

I can manually add a 1 to the telephone number for a customer in Netsuite by editing the account.

 

Before: (212) 235-1234

 

After: 1 (212) 235-1234

 

Then the Click To Dial Works Ok only when using the older version.

 

The only problem here is that we have over 30,000 customers, faxes, cellphone numbers to edit!!!!!

 

I installed the latest version you made available 3147.

 

It appears as if it still isn't adding a leading digit 1 to the number in Netsuite.

 

 

However using the 3147 version, when I clicked on 1 (212) 235-1234, in Netsuite, it looks like 3147 removed the leading digit 1 instead of adding it.

 

Hope this helps.

 

PS I tried different setings in the trunk used to call out on. Check Country Code/ 10/11 digit dialling.

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Is this with domain Country code=1, arex code =xxx and the trunk setting "Rewrite global numbers:"=NANPA 11 digits?

 

That did not resolve the trouble.

 

I can manually add a 1 to the telephone number for a customer in Netsuite by editing the account.

 

Before: (212) 235-1234

 

After: 1 (212) 235-1234

 

Then the Click To Dial Works Ok only when using the older version.

 

The only problem here is that we have over 30,000 customers, faxes, cellphone numbers to edit!!!!!

 

I installed the latest version you made available 3147.

 

It appears as if it still isn't adding a leading digit 1 to the number in Netsuite.

 

 

However using the 3147 version, when I clicked on 1 (212) 235-1234, in Netsuite, it looks like 3147 removed the leading digit 1 instead of adding it.

 

Hope this helps.

 

PS I tried different setings in the trunk used to call out on. Check Country Code/ 10/11 digit dialling.

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