Bill H Posted April 3, 2009 Report Share Posted April 3, 2009 When I call into our system and I am answered by our Auto Attendant if I press * or # it just sits there. I entered the * and the # in the Direct Destinations area of the Auto Attendant Account and it still did not work. Is there a solution? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 3, 2009 Report Share Posted April 3, 2009 When I call into our system and I am answered by our Auto Attendant if I press * or # it just sits there. I entered the * and the # in the Direct Destinations area of the Auto Attendant Account and it still did not work. * generally means "clean up the input". So when you press it, the PBX thinks that you know what you are doing an stops talking to you. # is usually "enter". If there is no input, there is nothing to enter. Okay, obviously in that case the user does obviously not know what he is exactly doing so the PBX should be talking something. If you want to really call a star code, you can do that from the mailbox main menu. There you are "logged in" as your extension and there is no authentication problem. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.