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ACD and External Numbers


Jim
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Using Version: 3.3.1.3177 (Win32)

 

I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible?

 

I also have the same requirement for a Hunt Group. Is this possible?

 

We have 2 divisions with seperate employees and need to be available 24x7 for calls.

 

The scenario for the ACD is-

Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up.

 

Hunt Group is-

Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on.

 

Any help would be appreciated

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There is partial support for the external numbers for the ACD and hunt groups. But you can always have a static/manual registration for the agents with their cell phone numbers.

 

In the 4.0 you will have the full support for the cellphone/external number.

 

Using Version: 3.3.1.3177 (Win32)

 

I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible?

 

I also have the same requirement for a Hunt Group. Is this possible?

 

We have 2 divisions with seperate employees and need to be available 24x7 for calls.

 

The scenario for the ACD is-

Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up.

 

Hunt Group is-

Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on.

 

Any help would be appreciated

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