Jim Posted May 25, 2009 Report Share Posted May 25, 2009 Using Version: 126.96.36.19977 (Win32) I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible? I also have the same requirement for a Hunt Group. Is this possible? We have 2 divisions with seperate employees and need to be available 24x7 for calls. The scenario for the ACD is- Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up. Hunt Group is- Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on. Any help would be appreciated Quote Link to comment Share on other sites More sharing options...
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