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Forwarding to External Number


Jim
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Using Version: 3.3.1.3177 (Win32)

 

I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible?

 

I also have the same requirement for a Hunt Group. Is this possible?

 

We have 2 divisions with seperate employees and need to be available 24x7 for calls.

 

The scenario for the ACD is-

Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up.

 

Hunt Group is-

Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on.

 

Any help would be appreciated

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Currently, you can add static registrations to those engineers extensions. http://wiki.pbxnsip.com/index.php/Manual_Registration

 

In V4.0 we are adding complete the support for cellphone via the hunt groups and acds similar to that of the extension.

 

 

Using Version: 3.3.1.3177 (Win32)

 

I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible?

 

I also have the same requirement for a Hunt Group. Is this possible?

 

We have 2 divisions with seperate employees and need to be available 24x7 for calls.

 

The scenario for the ACD is-

Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up.

 

Hunt Group is-

Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on.

 

Any help would be appreciated

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