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IVR Timeout: end call


Santiago Londoño
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Greetings,

 

We want to setup an IVR Node to just play a message to the caller. He should not be able to input any number, just hear the message and when the message is over the call should disconnect.

Maybe we could use the !T!123! DTMF pattern, but what we need is to somehow, tell the PBX we don't want to transfer to extension 123, but to just disconnect the call. Is there any way to do this using IVR Nodes? Can we specify a .wav file to be played in the SOAP response to an IVR Node (instead of redirecting to an extension, just play a .wav file)?

 

We have achieved a similar functionality using an Auto Attendant and its Hangup Timeout option, but we feel that it's not the best way to go.

 

Thanks a lot!

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Greetings,

 

We want to setup an IVR Node to just play a message to the caller. He should not be able to input any number, just hear the message and when the message is over the call should disconnect.

Maybe we could use the !T!123! DTMF pattern, but what we need is to somehow, tell the PBX we don't want to transfer to extension 123, but to just disconnect the call. Is there any way to do this using IVR Nodes? Can we specify a .wav file to be played in the SOAP response to an IVR Node (instead of redirecting to an extension, just play a .wav file)?

 

We have achieved a similar functionality using an Auto Attendant and its Hangup Timeout option, but we feel that it's not the best way to go.

 

Thanks a lot!

 

Try this in the IVR Account:

 

IVR plays a WAV Greeting and then hangs up on caller.

 

Example:

 

Use !E!-! in the DTMF Match List and the call will be disconnected as soon as the WAV Greeting has finished playing.

 

 

Did this help?

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Try this in the IVR Account:

 

IVR plays a WAV Greeting and then hangs up on caller.

 

Example:

 

Use !E!-! in the DTMF Match List and the call will be disconnected as soon as the WAV Greeting has finished playing.

 

 

Did this help?

 

Thanks a lot mate, that's just what we needed! :)

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