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Wrong information at callee's screen


John
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Hi,

 

I need some help with the following scenario:

 

I am trying to connect one pbxnsip pbx with a nortel pbx (the nortel pbx is behind a gateway). I have set up a trunk with account name 113564 (trunk type: gateway, nothing in the "Trunk ANI:" field).

 

The problem is that when an extension on the pbxnxip pbx calls an extension on the nortel pbx, the account name of the trunk is desplayed (neither the caller's extension number nor the ANI) . As a result, the callee can't know who is calling without answering the call.

 

Do you know what I have to change so that a the caller's name / extension number/ ANI is displayed (so that the caller could be identified)?

 

Thanks in advance,

John

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Hi,

 

I need some help with the following scenario:

 

I am trying to connect one pbxnsip pbx with a nortel pbx (the nortel pbx is behind a gateway). I have set up a trunk with account name 113564 (trunk type: gateway, nothing in the "Trunk ANI:" field).

 

The problem is that when an extension on the pbxnxip pbx calls an extension on the nortel pbx, the account name of the trunk is desplayed (neither the caller's extension number nor the ANI) . As a result, the callee can't know who is calling without answering the call.

 

Do you know what I have to change so that a the caller's name / extension number/ ANI is displayed (so that the caller could be identified)?

 

Thanks in advance,

John

 

If the caller/extension has a DID number, then you should see it on the nortel pbx.

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