Isaac Schneider Posted September 16, 2009 Report Share Posted September 16, 2009 Hello, I have an environment where we switched from a key system to a CS410 running in pbx mode. I have run into frustration on the end users part when dialing out I get a call failed. They do not know if it is a system error or trunk availability. I know it is from trunk availability but they need to have a recording. 1. I ended up creating an extension 599 and placing a recording of "All Trunks are Busy, Please Hang up and try your call again" 2. For trunks I have one group of the builtin POTS ports, I have enabled failover on all error codes. 3. In the dial plan I have created an entry after the POTS trunk: 300:EXTENSION:*:599 It will not fail over to the 599 message. Any Ideas? Thanks, Isaac. Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.