Ryan Posted October 29, 2010 Report Share Posted October 29, 2010 Hello, I simply want my custom WAV's to show up on the AA edit page, under Direct Destinations (like in the wiki example). On my Auto Attendant, I go to the IVR page, type "1" in the first service flag box, I browse for my WAV file (it is 8kHz Mono and 16 bit @ 128kpbs), and click "save". It takes a sec and saves. But when I go back to Edit, I dont see the one I just uploaded under the Direct Destinations, where it says "For sales ..." etc. Am I doing something completely wrong? Ryan Quote Link to comment Share on other sites More sharing options...
pbx support Posted October 30, 2010 Report Share Posted October 30, 2010 Hello, I simply want my custom WAV's to show up on the AA edit page, under Direct Destinations (like in the wiki example). On my Auto Attendant, I go to the IVR page, type "1" in the first service flag box, I browse for my WAV file (it is 8kHz Mono and 16 bit @ 128kpbs), and click "save". It takes a sec and saves. But when I go back to Edit, I dont see the one I just uploaded under the Direct Destinations, where it says "For sales ..." etc. Am I doing something completely wrong? Ryan The IVR section does not have any connection to Direct Destination page. The IVR page lets you upload a wav file which can be played when the service flag is active/set. Note that you should put the service flag account number under first service flag box. There is a minor defect that we are looking into in that area though. Quote Link to comment Share on other sites More sharing options...
Ryan Posted November 5, 2010 Author Report Share Posted November 5, 2010 So how should I go about uploading my WAV's for the Auto Attendant to play back? I was able to get the "otherwise" to work when I uploaded a wav there, but nothing else seems to. Quote Link to comment Share on other sites More sharing options...
Ryan Posted November 5, 2010 Author Report Share Posted November 5, 2010 I was able to make 1 full wav file with all my greeting parts in 1. I uploaded as the "otherwise" and now my auto attendant plays that back fine. But once it's over, it just stops, and nothing else happens. Can I get it to loop that? EDIT: I ended up setting the timeout to 5 seconds, and now 5 seconds after my greeting it will replay, so that works fine. Quote Link to comment Share on other sites More sharing options...
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