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Vahag

TAPI ACD Groups

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Hello all.

I am new in TAPI programming and have some problems. I want to create

client application which will log all call data in client machine. The

problem is the following.

Our PBX is configured in such a way, that it has some groups, and when

group receives call, this call is distributed to all agents which

belong to it. When someone answers the call, this call is displayed as

missed to other members of the group. How I can log the real state of

call ?

I am using Tapi 3.1, and program is in C#.

 

Any help will be appreciated,

Thank you,

Vahag

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