mattlandis Posted February 1, 2011 Report Posted February 1, 2011 We are trying to understand call failed senarios: #1-We are noticing that if someone dials an external number on a snom phone then hangs up before it is completed, we get a "Default Configuration: Call attempt failed on trunk Patton PSTN Trunk@pbx.xxremovedxx.local with code 486". It seems like this is a different case then if they dialed, waited and call failed (on pstngateway side) and there should be a way to tell the difference? is there a way to tell the difference? [almost like there should be a way to tell a user initiated call abort versus when the pstngateway failed] #2-Another senario is failover. If a call fails over to another trunk we are getting the same message above. Is there a way to get a failover notice versus a completely failed attempt? Or something like failed "but I have a failover option to try", because if there is no fail over option the error is much more critical. Are these dumb requests? ;-) Quote
gotvoip Posted February 4, 2011 Report Posted February 4, 2011 Is the 486 coming from the Patton? Can you send the log from scenario 1? In regards to scenario 2 there is a setting in the email tab that will send an email when there is a failover condition. The pbx has different options on the trunk to trigger the failover. What are you trying to clean up? The message displayed on the phone or your mind! Quote
mattlandis Posted February 4, 2011 Author Report Posted February 4, 2011 You are not addressing my issue with senario #2. Currently if a call "failsover" there is an email sent. What if I want a seperate email that only sends an email when there was a failover that had no other option to try? thats what i'm looking for. A failover I want to know about, but a failover that has no other option to try is critical and I REALLY want to know about it. thanks Quote
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