Different Cal Ids for ACD calls

[hasan özgilik]

My cdr settings:

 

cdr:192.168.5.154:3300

<cdr_format>$f,$t,$i,$v,$m,$l,$R,$S,$C,$A,$x,$y,$F,$T,$r,$E,$W,$w,$B,$b,$e,$o,$c,$d,$s,$(record_location)</cdr_format>

 

Getting two cdr files that has different call Ids. And only one of them has SoundPath. How can combine them. And why producing different callIds for same call.

 

Also $c is remote_call_id but produce callee numbers(1002,800 ...) is not it sipcallId.

 

One more thing , Some of sipcallIds long , some of short , what is the meaning?

 

Thanks a lot.

[pbx support]

PBX is a B2BUA. So you will get 2 CDRs with different call ids.

 

The call id itself, PBX should write/send the sip call id instead of the some internal call id. We will fix that if it is not fixed already.

 

Update: Well, in the recent versions, the file format is fixed. What PBX version are you using?

[hasan özgilik]

We are using version 4.2.0.3958 (Win32)

 

at http://www.pbxnsip.com/download-software/software.php last version seems 4.2.0.3981.

Is the problem fixed at this version.

Thanks.

[hasan özgilik]

We have tried 4.2.0.3981 the last version but the problem is still continue.

 

But I recognize that

When CDR URL is file:disk no problem.Master call id comes.

For Example A Transfer call cdrs

pbx.centricall.com,YjI0MGUxMjMxMzBjYjQ1MDRkYWZlNTIwMjNhZDQxYTI.,b1803475@pbx,Agent 2 (6001),Agent 3 (6002),O,attendant,20110624170826,20110624170830,20110624170846,,,,\REC\20110624/170830-i-6002-6001.wav,,,6003,

 

pbx.centricall.com,YjI0MGUxMjMxMzBjYjQ1MDRkYWZlNTIwMjNhZDQxYTI.,becd7036@pbx,Agent 2 (6001),Agent 3 (6002),O,attendant,20110624170846,20110624170851,20110624170858,,,,\REC\20110624/170851-i-6003-6001.wav,,,6003,

 

pbx.centricall.com,YjI0MGUxMjMxMzBjYjQ1MDRkYWZlNTIwMjNhZDQxYTI.,YjI0MGUxMjMxMzBjYjQ1MDRkYWZlNTIwMjNhZDQxYTI.,Agent 2 (6001),Agent 3 (6002),I,attendant,20110624170826,20110624170830,20110624170859,,6001,,\REC\20110624/170830-o-6002-6001.wav \REC\20110624/170851-o-6002-6001.wav,,udp:192.168.5.147:22188,6003,

 

When CDR URL is cdr:192.168.5.216:3300 problem occurs . Master Ids is not coming.

 

"Agent 2" <sip:6001@pbx.centricall.com>,"Agent 3" <sip:6002@pbx.centricall.com>,a87fb28f@pbx,attendant,pbx.centricall.com,en,,1308923905,0,6,,,6001@pbx.centricall.com,6002@pbx.centricall.com,,5,,20110624165825,165825,20110624,6002,O,6002,9,-5224,\REC\20110624/165816-i-6002-6001.wav

 

"Agent 2" <sip:6001@pbx.centricall.com>,"Agent 3" <sip:6002@pbx.centricall.com>,568be2e8@pbx,attendant,pbx.centricall.com,en,,1308923914,0,6,,,6001@pbx.centricall.com,6002@pbx.centricall.com,,5,,20110624165834,165834,20110624,6003,O,6002,5,-5228,\REC\20110624/165829-i-6003-6001.wav

 

"Agent 2" <sip:6001@pbx.centricall.com>,"Agent 3" <sip:6002@pbx.centricall.com>,M2YyMWNlNWQ1Mjk4MDhmOGFmZTU1N2Q0MjkzZmJlODA.,attendant,pbx.centricall.com,en,6001@pbx.centricall.com,1308923914,0,6,,,6001@pbx.centricall.com,6002@pbx.centricall.com,,5,,20110624165834,165834,20110624,6001,I,6002,18,-5215,\REC\20110624/165816-o-6002-6001.wav \REC\20110624/165829-o-6002-6001.wav

 

 

Is There a Cdr setting for getting master call Id.

[pbx support]

You will have to use $(primary_call_id) as part of the 'cdr_format'.

Please refer - http://wiki.snomone.com/index.php?title=Simple_CDR_Format

[hasan özgilik]

Thank you very much for this feature.

 

Allright , Is there a configuration setting for ACD packets.Can we get primary_call_id in acd packets.

 

Now we are getting packets as xml and parsing its.If there was a feature like cdrs it will be wonderful.

 

SOAP Interface:

Queue Status URL: http://192.168.5.216:3200