Jump to content

DTMF inbound call issue


adampcpi
 Share

Recommended Posts

We keep having this issue where the first DTMF tone that is sent is not being picked up.

 

We are running the latest version of PBXnSIP and using 4 Patton SN4114/JO/EUI devices to convert the PSTN lines for our phone system... Not sure if this is a Patton issue or a PBXnSIP issue but one thing to note is I have noticed that when placing an outbound call the outbound call is definatly quieter than placing a extension call...

 

It just seems to be missing the first digit of the extension people are trying to reach and they get the "This extension number does not exists" and they have to dial it again..

 

Example here is a caller dialing into our system and trying to dial 3018

 

[8] 2011/07/15 12:20:55: Packet authenticated by transport layer

[7] 2011/07/15 12:20:56: Received RFC4733 DTMF on codec 101

[6] 2011/07/15 12:20:56: Received DTMF 0

[8] 2011/07/15 12:20:56: Packet authenticated by transport layer

[6] 2011/07/15 12:20:56: Received DTMF 1

[8] 2011/07/15 12:20:56: Packet authenticated by transport layer

[6] 2011/07/15 12:20:56: Received DTMF 8

[8] 2011/07/15 12:20:57: Packet authenticated by transport layer

[8] 2011/07/15 12:20:59: Last message repeated 11 times

[8] 2011/07/15 12:20:59: Attendant: Timeout (press)

[8] 2011/07/15 12:20:59: Play audio_en/aa_not_existing.wav space20

[8] 2011/07/15 12:21:00: Packet authenticated by transport layer

[8] 2011/07/15 12:21:03: Last message repeated 7 times

[8] 2011/07/15 12:21:03: Play space20

[8] 2011/07/15 12:21:04: Packet authenticated by transport layer

[8] 2011/07/15 12:21:05: Last message repeated 2 times

[6] 2011/07/15 12:21:05: Received DTMF 3

[8] 2011/07/15 12:21:05: Packet authenticated by transport layer

[6] 2011/07/15 12:21:05: Received DTMF 0

[8] 2011/07/15 12:21:05: Packet authenticated by transport layer

[6] 2011/07/15 12:21:06: Received DTMF 1

[8] 2011/07/15 12:21:06: Packet authenticated by transport layer

[8] 2011/07/15 12:21:06: Last message repeated 2 times

[6] 2011/07/15 12:21:06: Received DTMF 8

[8] 2011/07/15 12:21:06: Call state for call object 1173: alerting

 

Any help with this would be appreciated...

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...