Bart Posted October 10, 2011 Report Share Posted October 10, 2011 I'm having trouble getting incoming calls to work. I have installed 2011-4.2.0.3958 (Darwin). Outgoing calls work, but incoming don't seem to do anything. I tried setting up the trunk "Send call to extension" to an extension number that was an actual extension to which I had a YateClient connected and I tried to an "Auto Attendant" which should play a message. But neither worked. I also tried two different SIP-providers for the incoming calls (Voipbuster with voip-in number connected to it and one from the Belgian provider weepeetelecom.be). My computer is directly connected to an ADSL-line (so no NAT in between). It is however also connected to a NAT via an other network interface. Does anybody have a clue what might be causing this? I added the logs as attachment (I did change some addresses and numbers for privacy). Thanks! logs.txt Quote Link to comment Share on other sites More sharing options...
pbx support Posted October 10, 2011 Report Share Posted October 10, 2011 I would first upgrade the version to 2011-4.2.1.4025 (This is snom ONE version, if you have to pbxnsip license, please don't use this update) http://wiki.snomone.com/index.php?title=Upgrades#Update_Downloads_.28windows.2C_Linux_and_Mac.29_for_2011-4.2.1.4025 As you have already setup, use the "Send call to extension" to send calls to Auto Attendant and make sure that you have the audio files in the 'audio_en' (or whichever language that you use) folder. Quote Link to comment Share on other sites More sharing options...
Bart Posted October 10, 2011 Author Report Share Posted October 10, 2011 Thanks for the quick response! I did the upgrade and am now running 2011-4.2.1.4025 (Darwin). But the problem still exists. I have attached news logs, using this newer version. Regarding the audo file: I uploaded this via the webinterface and when I simply call extension "1" (which is the Auto Attendant), I do hear the expected audio. So the Auto Attendant itself seems to work. Any ideas? Thanks! Quote Link to comment Share on other sites More sharing options...
Bart Posted October 10, 2011 Author Report Share Posted October 10, 2011 attached the logs with the new version... logs2.txt Quote Link to comment Share on other sites More sharing options...
pbx support Posted October 11, 2011 Report Share Posted October 11, 2011 It looks like a setup or SIP messaging issue. The PBX does not send anything after "100 trying" back the provider. Can you try one of the following tests? Send the call to different account, say a registered extension, instead of AA 1. Can you try to create a auto attendant with 2 or 3 digit account & send the call there ? If none of these work, then can you PM the remote login info to the system so that we can login from here and check the config? Quote Link to comment Share on other sites More sharing options...
Bart Posted October 18, 2011 Author Report Share Posted October 18, 2011 I re-installed my mac mini with the same Mac OS X version (10.5) and now it does work. Not sure what was wrong the first time, but it was an old installation that had already been used for many other purposes... So problem solved now! Quote Link to comment Share on other sites More sharing options...
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