Jump to content

New call alert


Recommended Posts

Is there a way to send an email upon someone entering a agent group? What I am looking to do is create an alert when a new caller enters the queue via email or some other system. They may not always be at their phones to hear it ring but a email to sms message would work for this particular need that alerts them that a call is waiting for them. I was going to build a program to monitor the active call list but using the url method doesn't seem to be stable to constantly poll it.



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...