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New call alert


adampcpi
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Is there a way to send an email upon someone entering a agent group? What I am looking to do is create an alert when a new caller enters the queue via email or some other system. They may not always be at their phones to hear it ring but a email to sms message would work for this particular need that alerts them that a call is waiting for them. I was going to build a program to monitor the active call list but using the url method doesn't seem to be stable to constantly poll it.

 

-Adam

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