Number of Accounts / Extensions

[Holger Winkelmann]

HI we have installed a SnomONE Free and try to configure Accounts and extensions. After having 10 Accounts (Extensions, Huntgroups CO Lines)

we can't add more Accounts.

 

The Systen Overview tell us that we have 30 Accounts / 10 Extensions. This means we should be able to configure at least a few more Hunt groups

or conferences. But it does not work. we get always the Message:

 

"Error: This domain does not permit any more accounts. "

 

The Snom sales team told us the same as the system overview 30 Accounts / 10 Extension. But no luck. We would test some call distribution scenarios

with hunt groups and conferences. but the 10 Limit is blocking us.

 

Please see the System Overview

 

System Status Overview: Help
Please use the information shown on this web page when you request help from the support team.
Version: 	2011-4.5.0.1016 Alpha Monocerotids (Debian32)
Created on: 	Dec 22 2011 20:23:22
License Status: 	snom ONE free
License Duration: 	Permanent
Additional license information: 	Extensions: 6/10 Accounts: 10/30 Upgrade: 01 01 2013
Working Directory: 	/usr/local/snomONE
MAC Addresses: 	xxxx
DNS Servers: 	192.168.xxx.xxx
CDRs: 	Duration(7d): trunk = 81, extension = 102, ivr = 105
Calls: 	Total 49/40, Active 0/0 Calls
SIP packet statistics: 	Tx: 50680 Rx: 50698
Emails: 	Successful sent: 47 Unsuccessful attempts: 144
Available file system space: 	71%
Uptime: 	2012/2/3 14:54:29 (uptime: 2 days 18:22:44) (42351 44590976-0) WAV cache: 2
Number of HTTP sessions: 	Sessions: PAC=0, HTTP=1; Threads: SIP=5, HTTP=3
Domain Statistics: 	Total Domains: 1, Total Accounts: 10

 

Anybody knows what the real Limitations are? The data sheets and informations we get from the software

or told by Sales differ a bit here :-)

[pbx support]

Strange. You should be able to create 30 accounts (with 10 max extensions). Our initial testing did allow us to create more accounts.

But we will double check if there is any issue with the license/license server.

 

Can you send us the license string to see the details? (or you can decode the license string using http://www.opinionatedgeek.com/dotnet/tools/Base64Decode/)

 

License Status:	snom ONE free
License Duration:	Permanent
Additional license information:	 Extensions: 9/10 Accounts: 28/30 Upgrade: 01 01 2013
Working Directory:	/usr/Applications/snomone
MAC Addresses:	0016CBB08F7C 001FF3D93CC4
DNS Servers:	10.10.10.201 10.10.10.202
CDRs:	Duration(7d): trunk = 103, extension = 100, ivr = 103
Calls:	Total 0/0, Active 0/0 Calls
SIP packet statistics:	Tx: 65 Rx: 69
Emails:	Successful sent: 0 Unsuccessful attempts: 0
Available file system space:	12%
Uptime:	2012/2/6 11:19:19 (uptime: 0 days 00:48:24) (38457 40396224-0) WAV cache: 0
Number of HTTP sessions:	Sessions: PAC=0, HTTP=1; Threads: SIP=0, HTTP=6
Domain Statistics:	Total Domains: 1, Total Accounts: 28