outgoing call error

[grabit]

Hi,

 

We upgraded from 2011-4.3.0.5021 to 2011-4.5.0.1050.

 

Everything was OK. But I noticed that we were not able to make call to the world. We were able to receive calls but not to call out.

 

In the sip trace there is a 503 error service unavailable.

 

When I restart the old version everything is OK.

 

Here is a copy of the trace with IP Xed

 

[5] 2012/05/03 11:59:28: SIP Rx udp:91.208.12.134:5060:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-07a84d339deb7ec54d1d88fe0d6b7a37;received=xx.xx.xx.xx;rport=5060

From: "Jean Hins" <sip:411@pbx.grab-it.com>;tag=539174025

To: "Jean Hins" <sip:sip:xxxxxxxxxx@pbx.grab-it.com;user=phone>

Call-ID: 3b61133b@pbx

CSeq: 11995 INVITE

Server: weepee

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO

Supported: replaces, timer

Contact: <sip:sip:xxxxxxxxxx@91.208.12.134>

Content-Length: 0

 

[5] 2012/05/03 11:59:28: SIP Rx udp:91.208.12.134:5060:

SIP/2.0 503 Service Unavailable

Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-07a84d339deb7ec54d1d88fe0d6b7a37;received=xx.xx.xx.xx;rport=5060

From: "Jean Hins" <sip:411@pbx.grab-it.com>;tag=539174025

To: "Jean Hins" <sip:sip:xxxxxxxxxx@pbx.grab-it.com;user=phone>;tag=as4183c4ff

Call-ID: 3b61133b@pbx

CSeq: 11995 INVITE

Server: weepee

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO

Supported: replaces, timer

Content-Length: 0

X-Asterisk-HangupCause: Circuit/channel congestion

X-Asterisk-HangupCauseCode: 34

 

[5] 2012/05/03 11:59:28: SIP Tx udp:91.208.12.134:5060:

ACK sip:sip:xxxxxxxxxx@weepee.org;user=phone SIP/2.0

Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-07a84d339deb7ec54d1d88fe0d6b7a37;rport

From: "Jean Hins" <sip:411@pbx.grab-it.com>;tag=539174025

To: "Jean Hins" <sip:sip:xxxxxxxxxx@pbx.grab-it.com;user=phone>;tag=as4183c4ff

Call-ID: 3b61133b@pbx

CSeq: 11995 ACK

Max-Forwards: 70

Contact: <sip:sip:xxxxxxxxxx@xx.xx.xx.xx:5060;transport=udp>

Remote-Party-ID: "Jean Hins" <sip:xxxxxxxxxx@pbx.grab-it.com;user=phone>

Privacy: id

P-Charging-Vector: icid-value=;icid-generated-at=xx.xx.xx.xx;orig-ioi=pbx.grab-it.com

Content-Length: 0

 

[5] 2012/05/03 11:59:28: INVITE Response 503 Service Unavailable: Terminate 3b61133b@pbx

[5] 2012/05/03 11:59:28: SIP Tx udp:xx.xx.xx.xx:19052:

SIP/2.0 503 Service Unavailable

Via: SIP/2.0/UDP xx.xx.xx.xx:19052;branch=z9hG4bK-d8754z-9aa4c322f02a5874-1---d8754z-;rport=19052

From: "Jean Hins" <sip:411@xx.xx.xx.xx>;tag=6acc7115

To: "Jean Hins" <sip:+sip:xxxxxxxxxx@xx.xx.xx.xx>;tag=02ed7b0237

Call-ID: MTY5NjFjNGJhZGUyNGJhZThjZTE2Y2RlZjUzOTg4OGI.

CSeq: 2 INVITE

Contact: <sip:411@xx.xx.xx.xx:5060>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: snomONE/4.5.0.1050 Coma Berenicids

Content-Length: 0

 

[4] 2012/05/03 11:59:28: select returns error 60 (ftp)

 

Any ideas? My provider looked at his server side and he found nothing.

 

Thanks for your suggestions.

[pbx support]

The outbound calling is something few folks had issues with after the upgrade from 4.3 to 4.5. You may be one on them.

If you have the INVITE going from PBX or the trunk provider using 4.3, then it is very easy to make it work on the 4.5 too using http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers

Also, there are some samples here http://wiki.snomone.com/index.php?title=Custom_Headers_on_the_Trunk

 

If you still have issues, please post the INVITE from 4.3.