tommymtl Posted May 25, 2012 Report Share Posted May 25, 2012 With personal virtual assistant, I should have 4 options, 1 Make an Outbound Call 2 Receive a Callback 3 Go to Your Voicemail 4 Go to the Auto Attendant For obscure reasons, when I call from my cell to the system I get offer choices 1, 2 ,3 (with guidance message) and 4 with no guidances or action if press... Event if I press 4 the system is repeating the choices. What should I be looking at? It use to work fine but it kind of stop offering me choice 4... Cell phone is configured and working. Since that time, when call are forward to cell phone event with "press 1" setting, to accept the call... I do not get offer that option and the call is transferred. 4.3.0.5021 (Win32) thanks Quote Link to comment Share on other sites More sharing options...
tommymtl Posted May 25, 2012 Author Report Share Posted May 25, 2012 mmm... It look like a bug... Rate was set up for Trunk and Extensions. When removed, everything got back to normal... Can you investigate? the quick fix was to disable rate and account balance... Quote Link to comment Share on other sites More sharing options...
Rodolphe Posted January 22, 2013 Report Share Posted January 22, 2013 mmm... It look like a bug... Rate was set up for Trunk and Extensions. When removed, everything got back to normal... Can you investigate? the quick fix was to disable rate and account balance... Hi, FYI, by dint of searching and reinstall my snomONE I found why the callback function was not proposed in the Personal Virtual Assistant. Indeed, for this option to be proposed in the Personal Virtual Assistant, it is essential that a "Calling Card" account is present in the system (leave the default options). If this service does not exist then it will only offer 3 choices (outbound call, mailbox, Auto Attendant). More, to change the Personal Virtual Assistant language in French, you have to select language French in the "Web Language" and not the "IVR Language" (I do not know why ) for the extension parameters (or domain default parameters). No logic in it but hey it works! Tested on version 4 and 5 Sorry for my english (google translate) cause i'm french Bye Rudwolf Quote Link to comment Share on other sites More sharing options...
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