Jump to content

Attended transfer and transfer onhook option


celerig
 Share

Recommended Posts

Hello, there is a serious problem on attended transfers with "transfer on-hook" feature enabled.

 

The clid does not updated on attended transfers terminated placing handset onhook.

Pressing instead 2 times the transfer button updates clid correctly.

 

This is a very serious problem because when a client is used to transfer calls with a legacy pbx like samsung or other, he wants to keep transferring calls the same way he always did.. (without having to choose between attended or blind transfer):

 

This is how it works on a legacy, samsung or other traditional pbx:

1. I answer the phone. "A"

2. I press tranfer.

3. I dial the desired extention "B".

4. I speak or dont speak with "B".

5. I hangup and call gets transferred anyway.

 

CALLER ID GETS UPDATED IN ANYCASE!

 

 

 

 

 

----------------

 

Using a Snom 720 (EXT A) and Snom 821 (EXT "B"). Both Ver 8.7.3.15

Snom Mini 4.5.0.1090.

 

 

1. EXT caller rings "A"

2. "A" answers with handset

3. "A" puts call on hold, dials extension "B"

4. "B" Sees the incoming CLID as "Ext A" .

5. "B" answeres.

 

IF

 

5. "A" presses 2 times the transfer button. : EXT gets transferred to "B" and "B" gets clid updated with "EXT caller" callerid.

 

IF

 

5. "A" hangs up the handset.: EXT gets transfered to "B" but "B" does not get clid updated and keeps seeing "EXT A" as callerid ...

 

--------------------------

 

Need a bugfix asap!!

 

Thanks.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...