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GregV

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  1. GregV

    Reporting on AA selection - ( my ref: 992124 )

    Sadly out PBX provider will not give us direct access to these log files. All we have is what is available through the PBX. If there any other "inventive" way you can think of as to how we might be able to get these stats? Could we include a something in the hunt groups that would register on the daily CDR?
  2. We are using a Vodia PBX provider operating Vodia-PBX/57.3.4. We would like get a report on what Auto Attendant option our callers have selected in the month. We have a very simple setup. Incoming calls are answered by the Auto Attendant and the callers are given two options. Option 1 will ring Hunt Group 1 Option 2 will ring Hunt Group 2 We wish to gather statistics on a monthly basis of how many callers pressed option 1 and how many callers pressed option 2, and how many callers hung up out of bewilderment (though the hang up stat is not an essential requirement) I'm looking for guidance on the best way to achieve these statistics. The Daily CDR report doesn't seem to provide the information I need and is daily, not monthly. I would also be happy to employ a third party reporting software, but need assistance on which one will provide the stats I need. I am of course hoping the PBX can provide the stats for me without third party software licensing costs. Thank you. Greg
  3. GregV

    Select Tunk at time of call

    Are you suggesting the user dials a prefix before the number? For example to dial 0299991234 on trunk 1 they would prefix with 99 so the complete number would be 990299991234 and to dial out on trunk 2 they would dial prefix 98 making the complete number dialed 980299991234? The issue with this is the handsets then don't match up CallerID to incoming calling number presentation. Also clients who I have set this up for in the past complain the number is the redial list is not easy to read at a glance. Was hoping for a less tech way and more practical user friendly way, such as "Select Trunk" then dial number. Was looking for any ideas on how this might be able to be achieved. Maybe there is no way and this may be just a limitation of the PBX. With legacy key phone systems the user would select the line and then dial the number, hence giving them easy control over what number they dial out on. I'm not wanting to go back to the dark ages of key systems, but it would be nice to have in the IP world an easy way for users to select on what trunk they wish to use, then dial the number. Would Co Lines be an options? I've read these do not work so well. All opinions and ideas welcome. Thanks, Greg
  4. Vodia, I have a client two trunks, each with their own number. At time of call, client wishes to be able to easily select what trunk they call out on, so the CID is displayed to the recipient correctly. This is actually a common requirement as many companies these days have multiple numbers they wish to use to dial out on depending on the context of the call. I can see many ways of achieving this using individual Service Flags and trunks or pre-dial codes. I'd prefer not to use predial codes, as this makes for confusion with Call history presentation and people forget to dial the precode. My preferred option would be to use two functions keys. The one lit red would indicate the trunk that would be used when that handset makes a call. Ideally when the other function key is pressed, it would go red and the other would turn off. they would toggle. Same as radio buttons do. Not sure how I would easily achieve this though (on a per handset basis). Thoughts and ideas appreciated. Greg
  5. I have a client who would like to add their cell phones (mobiles) into a Vodia PBX hunt group. They would like the cell phones to ring and if no one answers after 20 seconds, the hunt group would transfer the call to a company voicemail box. Problem is they all have voicemail on their cell phones too and if a cell phone is switched off, the call goes direct to that cell voicemail. When that happens, the PBX considers the call as being answered and therefore stops the hunt group ringing and the call never fails over to the company voicemail. I have dealt with this problem before with other IP PBX systems,. They solved the problem by introducing an option you could enable of the hunt group, where the cell phone user would have to answer the call and press "1" to confirm they want to take the call. This worked very well and meant calls never got trapped in a cell phone voicemail. What is Vodia's approach to this problem? Greg
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