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SFX Group

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  2. Call Recording (v5) cant find the settings, was working in v4.5

    in General Setup

    Posted

    Ive been sent a direct message by snomONE about this, there is no way i am going to get any clients to move from v4.5 to version 5.0 when they have to add $1000 to get the same features, as Cisco has been banging at my door its just about impossible now to not let them in as i just cant install version 5.x in any enviroment, it doesnt work the same as version 4.5.

     

    Cisco phones are cheaper, however i have sent an email to snomONE sales about this as requested by snomONE member here.

  3. Call Recording (v5) cant find the settings, was working in v4.5

    in General Setup

    Posted

    You have to buy that feature in ver 5. Your license probably doesn't have it - that's why you can't see the settings.

     

    really? how do you buy it? ive just upgraded alot of v4.x, i am going to be nailed over this.... dont tell me its $100's, this could put me in a very large hole...

     

    as a "fix it fast" i assume rolling all these back to 4.x will be easy (i didnt see this "feature" vanish in there line up).

  7. v5 SNOM ONE on WIndows (official stance on versions)

    in General Setup

    Posted

    I would not recommend XP any more, this OS is not even maintained any more I believe. I am not sure if Windows 7 64 or 32 bit have different price tags; if they have I would definitively choose 64 bit.

     

    The question with the number of TCP connections surprisingly never came up. Maybe this applies only to Microsoft products like IIS.

     

    Hi Thanks, we will use Windows 7 64bit then.

     

    Any Microsoft OS thats is not a server has a limit on the amount of TCP connections it can have at one time (active state), from memory Windows 7 is 20, i think Windows XP was 15, for any server OS from Microsoft it is unlimited.

     

    In therory you couldnt have more then 20 phones (10 calling another 10) at one time, however its likely to be less than this as a connection would be deemed from one TCP port to another.

     

    Its for the above reason you dont really want an IIS or Apache server running on a retail (no server) OS from Microsoft.

  8. v5 SNOM ONE on WIndows (official stance on versions)

    in General Setup

    Posted

    Hi

     

    I currently use a v.5 something SNOM ONE, ive not had time to look at version 5 (not liking the idea of all the upgrades).

     

    However as i am likely to need a special install for this, i would prefer not to use a Windows Server OS, what's the stance with using the below (no more than 10 extensions).

     

    Windows XP (32bit)

    Windows 7 (32bit)

    Windows 7 (64bit)

     

    Its likely that FAX will be in use, i assume there are no services that Windows itself has to supply (wasnt the case in version 4.5). Am i going to get a TCP tsync problem as XP will support 15 and 7 will do 20 connections at one time (server is unlimited).

  10. v5 install and license key

    in General Setup

    Posted

    Hi

     

    Ive just had a call from "snom one" who now explains SNOM sold there PBX software (to someone called Vodia Networks), is this good or bad?????

     

    He also explained the key is the order number, i had the order number, however nothing on there website explained that this is the key (this was the problem i was having).

     

    What about the older SNOM hardware (like the SNOM SOHO), will those continue to work now they (SNOM) have sold the PBX software, i liked the way v4.5 works, if i dont like 5 then will roll back to 4.5, however as its no longer supported what will happen?

  11. v5 install and license key

    in General Setup

    Posted

    Hi

     

    I am using v4.5 at the moment, planning to upgrade to 5, however it has less extensions, that said...

     

    I just cant find how to license this, i have created an account at snom one, i ordered ONE FREE, i received the proof of purchase (with a Order Number), however when i log in to my account at SNOM ONE it says "This license for this system can be reset 1 more times", ive not had it the first time, its not in spam, i received all the other emails so how do i get a license key?

     

    ive not install v5 yet.

     

    When i do will i have issues as i have phone config files and what will happen with hunt groups as i can only have 1 in version 5?

     

    How will it it loose all the features not available in version 4.5 (such as 5 extra extensions etc...)?

  13. Outgoing call Caller ID says Extension Name, how to change this

    in General Setup

    Posted

    I understand what your saying, however this doesnt help me fix the problem, where do i start here?

     

    What part of SNOM ONE do i need to attack to stop the internal extension names from appearing in a caller ID on Bell or Rogers? (without breaking the internal extension names from appearing on each phone)

     

    I assume it will be under the Trunk config somewhere or will it be a re-write rule (i hope not)?

     

    You are aware if i ask the VOIP provider i am going to get "see your PBX manufacture" and you are saying "see your voip provider" which in itself is a non-resolution answer and the client will say "get another PBX" so shooting yourself in the foot... OR they will get another of there own that "works" for them when this one works very well, however with what i (and maybe you) see as a tiny problem, but for the client is huge...

     

    Heres the problem, one extension is called "problem clients", when they called out what appears on the clients phone? i call from a company showing up on there phone as "xxx xxx xxxx Problem Clients", they lost the client and got a huge bad write up.... such a basic problem, however they will dump the PBX at the speed of light unless i can get this fixed.

  15. Outgoing call Caller ID says Extension Name, how to change this

    in General Setup

    Posted

    Hi

     

    When making an outgoing call the Caller ID on the receiving phone says the actual name of the extension that is making the call. Like "Office Sales", this would be the extension name set in:

     

    Accounts > Firstname / Lastname fields are used as the caller ID.

     

    They are using a trunk here thats SIP, it works fine, however i cant find a setting in SNOM ONE that tells me what the caller ID will be? Ideas on this?

  16. Recordings are being deleted, no idea why

    in Call Recording

    Posted

    Hi

    I have SNOM ONE running on Windows 2008R2 x64, works fine, records everything, however recordings are being deleted, the directory is still there but the recordings are not, it appears .

     

    We know this is happening as if there's a complaint we copy the recoding, we have copies but the originals have gone, is this SNOM ONE? as we are 90% certain its not Windows as nothing else ever vanishing from the system, we are going to look at the backup to attempt to see what's going on.

     

    Going to have some major issues as these recordings are going to be needed…

     

    It appears to be faily random, we cant tell why...

  17. 3CX no longer support SNOM ONE PBX (its offical i have it in an email from 3CX)

    in VoIP Phones

    Posted

    Actually in defense of 3CX and as I read the email, it does not mean it will not work; it just says that 3CX does not indent to spend time on supporting it. It is quite understandable, as supporting a cross-vendor interoperability can cost significant amount of time, and even if you would purchase a soft phone license for a few bucks, it would probably cost more money to support it than the revenues from the license. We would also not support the 3CX softphone like any other soft phone; however if the phone works we would not have a problem with it either. The soft phone world is difficult; not only the SIP interoperability is the problem: you also have to deal with a variety of platforms, hardware, network setup which all make it difficult to guarantee that you can make good phone calls.

     

    Hi<br style="mso-special-character:line-break">

    Seem to miss the point here, 3CX soft phone is FREE for use under 3CX PBX, however if you use it on any other PBX you pay for the phone, if you pay then you get support. They want the money AND are telling me it wont work and advising me to get another soft phone (I have that in writing as well).

     

    They have actively been telling me not to use 3CX softphone with SNOM ONE, there is a lot of comms that resulted in that statement, including "your have to find another phone then and not use 3CX", even after telling them "the 3CX phone is a standard SIP phone”, this was also ignored meaning (i would assume) it is NOT a standard SIP softphone, if it was it would work with SNOM ONE, i cant get it to work, and cant find anyone else that has either (at least the version i have)..

     

     

  20. 3CX softphone (on iPhone) to SNOM ONE

    in VoIP Phones

    Posted

    UPDATE

     

    Ive just had an email from 3CX direct, telling me it would be a good idea to get another softphone (from Snom or other agent) as 3CX are going to charge money for there 3CX softphone if its not used with there own PBX... so that makes this thread pointless (although it never worked anyway)

  24. System slows down

    in General Setup

    Posted

    If only the recordings are running slow, this sounds like a CODEC issue, this would almost be the only way to do this, what codec do you have selected in the main settings to use?

     

    I have mine on G711U and G729A only and no others., same for all the trunks and extensions all use system default.

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