SFX Group
-
Posts
134 -
Joined
-
Last visited
Content Type
Profiles
Forums
Events
Posts posted by SFX Group
-
-
Ive been having major issues with this.... for the amount of money these phone cost they dont work with SNOM ONE, considering i have just advised 2 clients to us Cisco based on my findings of this M9 (that i bought personally to test), this sort of major issue need to be nailed.
BOth clients went with BELL and Cisco VOIP systems, i was going to deploy Snom ONe boxes with all phones but they need DECT units and this M9 just doenst work with the SNOM one server.
According to your own documentation only the 3xx series and M3 can auto provision (on your Wiki site). You forgot to add anything to the new 8xx series and M9????? your going to loose sales over this
Just to cover some baes, this not a hardware layer issue, ive just deployed fibre, HP switches, everythign else on all sites work fine.
Ive had MAJOR issues with the M9 with regards configuration if its been reset, MAJOR issues with all phones and NTP (again just doesnt work), the 3xx phones are quiet stable, however the NTP creates problems which i am still trying to sort 3 months later.
Being told "it works on mine" doesnt cut it, as i then do exactly what was done filling in some "missing" gaps, and i cant replicate a working phone (with regards the M9).
I am now doing it again, however 2 major clients you will have lost sales on (they are buying about 30 units each).
-
The problem is that the PBX does not send the number out as DTMF... It just passes the number on to the trunk in the Request-URI. So the answer is, you can put in anything that the service provider or gateway understands... Realistically, chances are pretty low that they support it.
hummm
my iPhone does it, infact every mobile phone ive ever had does it.... although the answer make sense, shouldnt this be added as a feature?
On the back of this, i cant seem to get any long distance numbers added (as they are dialled), when pressing the button its like there just not stored, how do i know this isnt a phone problem?
-
Hi
I have a few numbers which dial then wait for abit the dial and extenstion, how do i put a "pause" in to a speed dial number? number is something like 1 519 xxx xxxx p 201
This would dial the number then wait (maybe 3 seconds) then dial "201" as the extension after the caller (attendant) picks up. Works on my mobile, however not sure what the pause letter is..... ideas?
-
when calling it, it doesn't go to mailbox either......
I thought this would be a provisioning thing, however the M9 settings file (snom_m9_settings.xml) has this in it <user_mailbox perm="R" idx="{lc}">{account}</user_mailbox>, i know this file works as it has changed my Time Server and this is in the file as well.....
Not quiet sure whats going on here...
-
snom one Plus is an appliance with pstn gateway.
We typically use Patton 4114 4port pstn.
Hi thanks, i know Snom have appliances, however i want to get this company running for lower cost, when / if it all works out then i can move them to a full appliance, i will also provide voip.ms as a Internet providor as well.. however they want access to standard PSTN lines as well at the start.
I will look at the Patton 4114, this needs to be a network box (should have mentioned that).
-
Hi
I am sure this has been done before, however i cant find to much on here.
I need a good gateway box that i can plug in to real phone lines to, prefer one that can take more than one line (will be easier), it needs to work with Snom ONE free (or there SOHO version). This needs to be a stand alone network box (phone line and Ethernet port).
I am currently using voip.ms and this works very well, like one that will plug in seamlessly like this.
-
That is actually a phone topic (see http://wiki.snom.com/Mass_Deployment). In short words, "R" means that the user cannot mess with the settings, "RW" means that the user might change the setting locally on the phone.
Thanks, i did wonder this, however i cant find in the link you sent where it outlines these details, i still cant find what "PERMISSIONFLAG" means though?
My bad, it appears where i read this particular setting saying "PERMISSIONFLAG" was supposed to be over written with RW or R (or another one that will do the same), will re-do that flag now...... the wiki site needs alot of interpretation with some of this stuff.
-
Change the ntp_host in pbx.xml file and restart the PBX and then the phones.
Hi thanks, that worked....
-
Hi
I am playing with the settings XML files, i notice 80-90% of all settings have a "perm" flag see below as an example:
<user_pass idx="{lc}" perm="RW">{sip-pass}</user_pass>I see this is "RW", ive also seen "R", one i set was "PERMISSIONFLAG" and when i used this, the option in the webpage for that phone showed the setting but was greyed out so it cant be changed.
Can someone please explain what the different flags for "perm" does?
-
Well, that means the PBX opens a port so that the phones can get the time from the PBX. This is useful in environments where the phones have no internet access and there is no other time server in the LAN. The time comes from the PBX operating system; the OS can itself use e.g. a time server client to get it from another location or just use the hardware clock (hopefully with battery backup).
Hi, i read that as well, however i want to change where the phones get the NTP from.
I notice the config file sent to the phone has this in them....
<ntp_server perm="RW">{tz ntp-adr}</ntp_server>I assume "{tz ntp-adr}" means "timezone NTP address", so i looked in the config file in SNOM ONE "timezones.xml" which does have all the timezones in them, however no NTP servers to use to get the time, EST looks like this:
<zone name="EDT"> <description>Eastern Time Zone</description> <gmt_offset>-18000</gmt_offset> <dst_offset>3600</dst_offset> <dst_start_day_of_week>1</dst_start_day_of_week> <dst_start_month>3</dst_start_month> <dst_start_time>02:00</dst_start_time> <dst_start_week_of_month>2</dst_start_week_of_month> <dst_stop_day_of_week>1</dst_stop_day_of_week> <dst_stop_month>11</dst_stop_month> <dst_stop_time>02:00</dst_stop_time> <dst_stop_week_of_month>1</dst_stop_week_of_month> <ampm>12</ampm> </zone>
Theres no NTP server address in the above timezone information, so how do i add it? This should mean it then sends the timeserver i want to use for that timezone to the phone instead of the "standard" one.
-
Hi, where is the time server setting in Snom ONE?
I have seen the port (under TFTP), however cant find the server itself...
-
Thanks, managed to sort it on the SNOM 360, just looking at the templates now...
-
Hi
So i have SNOM ONE and a web voip provider (voip.ms), that works, if someone calls me i get the call.
however how do i give someone my extension as a number, i assume its something like 21@xxx.xxx.xxx.xxx or 21@ExternalDomainToIPAddress
1. how will SNOM know to route this? or wont it?
2. do i need a trunk setup to route SIP direct clals?
3. How would i dial direct SIP addresses?
4 (SIDE NOTE) how could i dial names if i used a external plugin like skype (which might not be possible).
-
Well, the good news is that the important part comes first (41), the rest is not so important. I agree showing the sip scheme is kind of pointless and a waste of valuable display real estate. There is a setting on the phone for that, and if you care you can set it in the provisioning templates (snom_3xx_phone.xml) from the web interface.
Where abouts is it in the templates?
-
Hi
Is there a way of stopping the phones showing SIP information, i have a SNOM 360 and when an internal extension rings i get 41 <sip.....>
I am sure this never used to happen, so must be a setting somewhere.
-
Does it continue to say, "Press 1 for call back, 2 to leave a message?
If not, could you please send us the PBX log? Also, if you use non-m9, does the call go to mailbox?
Hi
Both on Snom ONE system...
from ext 21 (snom 360)
to ext 41 (snom m9)
On ext21 i get the "press 1 to receive a call back", the call going to the M9 doesnt go to voicemail, this seems odd (360 extension will go to voicemail)!
-
Hi,
M9 has the below firmware:
- Base Station: 9.4.12-a
- Handset: PTCL14I20110802
I have a defualt time of ringing for 20 seconds then it goes to mailbox, when trying to ring the M9 extenstion i get "there was no answer from this extension", this should go to mailbox, provisioning is from Snom One server, so whats missing?
-
Last time I used an m9 it has a transfer soft button when in a call, you either have to hit the center button or the menu soft button ( can't remember which) and select transfer. You can transfer to an extension which should allow to transfer to voicemail since you just add an 8 in front of the extension. I set my customer up with a speed dial for *85xxx, had them place the call on hold (or make new call, forget which) and then select the speed dial. I don't have a phone in front of me or I would e more exact.
speed dial..... can i do this from SNOM or does it have to be direct on the M9 base webpage?
-
That should be okay. Is the m9 in the same LAN like the desktop phone? Any routers in between? This SW should really work flawless.
Yep, all same LAN
Keep in mind that DECT phones have only 768 KB ROM and typically 64 KB of RAM. This makes it possible to keep them relatively cheap (the handset!) and battery lifetime good.
I understand this, however it has 2 softkeys, would be nice to be able to configure these while its in a call????
-
What SW ar you running on the m9? 9.4.12 or later? Then it should work pretty well with the snom ONE. Remember that after upgrading the base, you might also have to updat ethe handset. This works over the air, thats why it is not included in the base SW update.
base = v9.4.12 a
phone = PTCL14I20110811
In the cordless world, transfer and park must be done with the star codes. The handset does not have buttons like the snom 360. In my real life, I just physically fork the handset over to where ever I want to transfer the call. Well, if the transfer target is physically in the office.
Not to happy about that, would be nice to have some options the same as the desk phones at least, at least like it able to forward to voicemail like a deskphone on the same phone system.
-
Hi, i set up a SNOM 360, flawless, set the Mailbox to 20 seconds (global) when you ring, hits 20 seconds it goes to mailbox.
Identical settings on a M9 account, it rings the says but never goes to mailbox, so i have a feeling this is still a provisioning thing.
I have been over the TFTP, http methods, how the logfiles are stored, however it appears this M9 doesnt work like the extenstions so...
is the M9 compatiible to the Snom ONE system? should i return it (at $280 cost), not happy..
If i take a call i cant park it, they never get voicemail, has 2 soft buttons that never get the settings from Snom ONE (which seem to work fine on the 360)....???? see my point i think.
-
There is a option if those files shoul be generated to the file system or just being logged ("Write PnP generated files" in the PnP section). Maybe it is set to false.
Hi, Thats fixed it, i set the PnP to write to file, this has created the files..... Going to play with the URL in the Provisioning now to see if it gets the details it should, i have also turned of the trust MAC address feature so its locked to what it has.
-
Okay, probably you accessed the PBX with the URL from the m9 from the web browser of the PC. Then you would see that MAC.
This sounds like its resolved then, i tried that same URL from a different PC and the returned contents MAC address matched that PC as well (so changed).
This means when the phone requests it it should get the phones MAC address, which is good, i do have trust MAC address enabled inside Snom ONE.
So one last thing here is the folder that is named after the extenstion number inside the "generated" folder in Snom ONE isnt getting generated, how do i track this down?
-
0019D1 is a MAC from Intel. Is that the PC of the PC running the PBX? All snoms have 000413. If yes, there is probably some routing issue from one interface to another. MAC addresses only change on router level, not on switch level.
The m9 should also get provisioned even if it crosses a router. Did you assign the m9 MAC address into an extension on the PBX? Then it should actually verify the certificate from the m9 and ignore what is coming from the interface.
I am a network specialist, IP / MAC routing is something i do, however i dont know the inside of Snom One so can only comment on what i see, however to answer...
000413304B3D is the MAC address of the M9 base unit (and is correct)
0019D11CD87A is the MAC address of an Intel desktop board, and is not running SNOM, it is used to access the web interface of Snom One, however i cant see any reason why Snom would have got hold of this MAC address.
I would like to add here, no extenstion folder has been created in the SNOM directory structure for this extenstion either, however now using TFTP it seems to be sending all the correct provision details to the M9 when looking at the log file in the M9 base unit web interface,.
My question is, why would the correct http XML file have a MAC address of a completely different machine as this remains a very odd and major issue.
There is a 3COM switch onsite (not managed) and a Watchgaurd Firewall (x550e not a cheap unit) which handles DHCP, however the Intel MAC address is not DHCP so cant be a mix up in the Watchgaurd firewall.
Snom ONE using port 514 UDP (Syslog server port)
in General Setup
Posted
Hi
I have this loaded on a server that has a SYSLOG server running, however Snom ONE uses the SYSLOG server port (514 UDP), how do i turn this off? I didnt see anything in the setup about it using the SYSLOG server port????