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sudo

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Posts posted by sudo

  4. Soft Button as Mute Button

    in Extension Setup

    Posted

    I have several Snom300's that all come with the soft buttons pre programmed. The last button is a Mute button.

     

    Now back to snomONE, im on the button profile and theres no mute option.

     

    How can I modify these snom300's settings to move the mute button around?

     

    I thought this would be appropriate for the snomone forum and not the snom forum as this has to do with the configuration of the buttons through the snomone webui.

     

    Thanks in advance.

     

    Sudo

  5. Modifing the pnp.xml file

    in Plug and Play

    Posted

    Instead of "PolycomSoundPointIP" you can just put "Polycom" there. We have changed that in later versions anyway.

     

    This is great thanks for the reply. To confirm - Change this:

     

    <ua vendor="Polycom">FileTransport PolycomSoundPointIP-.*</ua>

     

    To this:

     

    <ua vendor="Polycom">FileTransport Polycom-.*</ua>

     

    or would it be this:

     

    <ua vendor="Polycom">FileTransport Polycom.*</ua>

     

     

     

    Thanks!

    Sudo

  6. Modifing the pnp.xml file

    in Plug and Play

    Posted

    I have an interesting problem regarding Polycom SoundStation's and plug and play.

     

    I should preface this by stating that we have the full license that supports pnp of non snom devices.

     

    So - The beginning of the pnp.xml is as follows:

     

    <?xml version="1.0"?>

    <plug-and-play>

    <http>

    <ua vendor="Polycom">Polycom-FileManager/.*</ua>

    <ua vendor="Polycom">FileTransport PolycomSoundPointIP-.*</ua>

    <ua vendor="snom">snom-m3-SIP/.*</ua>

    </http>

     

     

    The problem happens when trying to connect a PolycomSoundStation as it does not match the "PolycomSoundPointIP" and does not work. In order for me to get a sound station to connect I have to modify this line from:

     

    <ua vendor="Polycom">FileTransport PolycomSoundPointIP-.*</ua>

     

    to:

     

    <ua vendor="Polycom">FileTransport PolycomSoundStationIP-.*</ua>

     

    How can I modify this file to accept both PolycomSoundPointIP and PolycomSoundStationIP?

     

    I have asked our in house developers to look into this but they said that they needed to know how the system calls on these files in order to know exactly how to modify it.

     

    I have to imagine that this has came up in the past. Can anyone help me out on the formatting of the .xml?

     

    Many appreciations.

     

    Sudo

  7. Upload custom "error messages'

    in General Setup

    Posted

    I suppose the idea was to send the user who has the 5 digit code to an the IVR from the AA "destination choices" after verified based on the 5 digit code they will be routed to the 9-5 support queue rather then changing the wav file globally.

    Thanks for that great idea! It worked.

     

    To reiterate what I did:

     

    Created IVR Node

    Made the new IVR node the destination for the AA

    Created the dtmf match list to reflect the input I want and the destination

     

    Works great, There is no invalid string cause the system is looking to match the input. Only problem was dead air (No recording after initial message plays)

     

    Placed it to time out every 10 seconds and trigger itself so the message will 'cycle'.

     

    Thanks again.

     

    Sudo

  8. 404 not found error

    in Trunk Setup

    Posted

    So I finally just deleted the domain and started over.

     

    I think I may know what the issue was.

     

    Initially, I was coping and pasting the numbers from an excel spread sheet and I think this is what caused the issue.

     

    This second time around I was inputing the DID's (not c/p them over) and I noticed when I hit save, the system would add the dashes between the DID (XXX-XXX-XXXX). Its now working.

     

    Cant say for sure that this was the issue, but this is not the first time c/p has led me astray.

     

    Thx

  9. 404 not found error

    in Trunk Setup

    Posted

    Check:

     

    Is the INVITE coming from the same IP address where the PBX registered?

     

    Do you have multiple domains? If the answer if yes, is the trunk in the right domain? If it is global, do the alias names (DID) of the accounts have a global number? You can check that in the user_alias directory.

     

    Does it work when you enter e.g. the auto attendant in the field "send call to extension"? If yes, then the problem if finding the right destination in the domain.

     

    The invite it coming from mu voip switch box to the pbx.

     

    The trunk is on the right domain and its not global.

     

    If I dial the DID from a device registered on the domain, it rings through and I get the voice mailbox.

  10. 404 not found error

    in Trunk Setup

    Posted

    Ive got a similar issue.

     

    The trunk is up, I can call out. The DID is active.

     

    But when I call in the call gets rejected with a 404 not found.

     

    This is something on the domain. I have tried the same trunk creds on the same box, but different domain and it works. I can call in and out. If I move the same trunk to the defective domain it breaks.

     

    All the trunk settings are the same. I have no idea what this issue is and suspect it may be a bug.

     

    Anyone have any ideas?

  12. In Call Recording Not Working

    in Call Recording

    Posted

    Im having a strange issue.

     

    Im using a Polycom IP330. Ive added the star code *93 and 94 to start/stop the recording.

     

    In my tests im using the polycom, a xlite soft phone, and my sprint cell. The soft phone is registered as an extension on the same domain as the polycom.

     

    When I call my cell from the polycom, or call the polycom from my cell, it does not record. Theres nothing in the .../recordings dir nor anything updated in the "Voicemail" page of the WebUI.

     

    When I call the xlite softphone and initiate the star code (I always initiate the record with a star code from the polycom) the DTMF tone plays through the soft phone as if the button were held down. But the weird thing is the recording actually starts and gets sent out to the Voicemail tab of the webui.

     

    When I call into the softphone directly from the sprint cell, the star code does not work.

     

    This is all on a snomONE box.

     

     

     

    When I try this from an old pbxnsip box, it works. Ill compare configs and get back if I find the issue.

     

    Does anyone have any suggestions in the mean time?

  14. Star Code to initiate conference call

    in Conference Room Setup

    Posted

    Quick question regarding the star code to start a conference call from an extension. *53 by default.

     

    Does it require that a conference room be setup and then the star code pushes the call out the conference room account, or does it bridge the calls together on the sip device/extension itself?

     

    There is no info here http://wiki.snomone.com/index.php?title=Miscellaneous_Codes

     

    Thanks in advance

     

    Sudo

  15. Upload custom "error messages'

    in General Setup

    Posted

    This is the file you will need to replace aa_not_existing.wave it's found under audio_en, when you swap the wave file make sure you keep the same "aa_not_existing" naming convention otherwise the pbx will not recognize the name.

     

     

    But will it be a global change across all domains on the pbx?

  16. Upload custom "error messages'

    in General Setup

    Posted

    I have a customer that is requesting to upload their own, custom error messages.

     

    By error message I mean this - If you dial an invalid extension number, the system will play an 'error' message that states it was an invalid extension.

     

    In this case they have a 24 hour support queue and a 9-5 support queue, each with non consecutive 5 digit 'account' numbers assigned.

     

    The idea is to give out a 'unique' passcode to the 24/7 support customers. That unique password is the non consecutive 5 digit 'account' number. this way they dial the non consecutive 5 digit 'account' number, which rings a queue that has no service flags and will forward out to the on call cell. If the customer mis-dials, they dont want the system default error messages, but a custom "Please dial the passcode again" message.

     

    Is this possible on a domain basis? It cant be global for obvious reasons.

     

    Thanks in advance!

     

    Sudo

  24. Stats of calls that do not go to voicemail

    in Agent Group Setup

    Posted

    I need a way to pull a report and display in real time, the percent of total calls, per agent group, that do not go to voice mail in a 24 hour period. In other words the percent of live calls that are answered.

     

    Looking at the agent reporting, it does not provide this metric.

     

    Anyone got any ideas on how I can go about accomplishing this?

     

     

    A thousand appreciations

     

    Sudo

  25. Agent Call Position in Queue

    in Agent Group Setup

    Posted

    Regarding "ringing the longest idle first" setting in the Agent Group settings - I need to find a way to display in real time, either on the phone on webui, the position the agent is in , in the queue (who is the longest idle).

     

    For example, there are 10 agents in a queue. They want to know who is going to be the next person rang for the next incoming call.

     

    Im not seeing anything on the webui that will display this info.

     

    Thanks in advance.

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