YSJ3010
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Posts posted by YSJ3010
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Is this a transfer with early media (the call not connected yet)? This is tricky in SIP. If you can get us a PCAP or a LOG with the SIP messages (attach it, please) we can find out what the problem is.
I sent you a email with the trace
please advise
Thank You
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pbxnsip
snom ONE or pbxnsip?
snom ONE doesn't gracefully transfer non-snom devices.
pbxnsip
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Allow multiple ACD calls on agent - even if busy is on
now when I'm on the phone and their are 3 callers in the cue only the next caller will ring on my phone the other calls are will not show up on the phone ( i only get the next caller when i am on the phone)
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Initial greetings
if possible to have the phones ring when the customer is hearing the Initial greetings(now its start when the caller has finished Initial greetings
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Queue position announcement:
when there are 5 calls in the cue and 2 agents and a call is by head of the queue and the a phone that its ringing and ignores the calls the caller will be put in the beginning of the Queue and the system will tell him you have 4 callers before you and he just got top the first before
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Agent Group
Agent selection algorithm when its setup to "use preference from agent settings"the system looking on "Currently logged in agents" not on "All agents for this ACD (e.g., "41 42 43")" so whom ever longed in last will receive the calls the first
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I upgraded to 4.2.0.3966 (Win32) and below in the problems that i have
Call Transfer ( Polycom)
when trying to transfer a call from ext 2088 to ext 2089 not blind and when ringing i press Transfer again before the other side will receive the call when no audio (this problem is only if you transfer between 2 polycom phones
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Did you got hit by the friendly-scanner again ?
If yes, I would like to give a solution.
I had lots of experience related to the same topics.
can you please post your experience?
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We were not able to reproduce it in a slightly later version (.3966). But there seems to be no change in that area. Only difference is that one of the phone used is snom & the other one is Polycom 331 (just had only 1 Poly)
please post a link for (.3966). for windows 32 and Linux (CentOS 5 32)
Thank You
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as a work around:
snom ONE built in star code will transfer call i understand.
put call on hold and dial the * code for transfer.
the whole idea is that non snom devices that are allowed are meant for things like doorphone, cameras, etc.
I'm not saying I like this but is how it currently works.
If you have a suggestion here: http://snomone.ideascale.com/
Matt
Hi
I Just tried it on pnxnsip version 4.2.0.3961 (Win32) and i had the same bug on the polycom phone
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Hi
we have a data base that has all the domains(accounts) and you can search by phone number and with a click of a button it logs you in to the right server ( DNS lookup ) puts in the user name and password and brings you to the right account settings
so its like one big box
I would recommended pbxnsip for a big environment
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HI
is there a way to have the system say this call might be recorded after the caller selects a option
in the folder \PBX\audio_en bi_recording2 that says this call might be recorded
Please advise how to enable it
Thanks
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Hi
is there a way to Bypass Media
we are ruining pbxnsip and we need a way to control all the trunks from all the servers in one place
it should me something simple to do i just cant find it
<action application="set" data="bypass_media=true"/>
Please advise
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I've had recent issues with people trying to dial my extension or enter a conference room using cell phones. Both instances were with separate android phones. Do you know of any such known issues? Or is there a setting that needs to be modified in the android phone on how they send tones to the PBX?
Thanks for any assistance.
This would be a problem with your sip trunking provider
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Yes
1.when a caller records a message and the mail box is set to send a email and delete the message the message light will stay on
2. if the call is directed to the main box visa a hunt Group and the ext wast a part of the hunt Group the red light will stay off
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Where, in the PAC/WAC? Or buttons? BLF?
BLF
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Hi
using version4.1.0.4026 and 4.2
when a call is using a hunt group the State on the PBX will show alerting even if the call is connected
the problem is when using "Watch the calls" the ext the light will still blink on the all the phones for that call
Please advise
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Is it possible for you to send that wav file(s) to support@pbxnsip.com? We can put the same files and see what happens.
I just retried it now and it's working
Thanks You
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You can always use the (Direct Destinations) in the AA options and redirect them to a operator for example.
Good idea (i cant use this idea for some of my customers since they have it directed to a mail box for Night settings )
almost every system i know of the IVR would restart. can you please add this in the next release
Please advise
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Can you provide us with the initial invite to the system? I justed tested on our system and the AA Does not hang up even If I press the wrong extension or random dtmf.
it doesn't hang up it just says "this ext dos not exists" and blank (you can enter a ext number if you know it the system doesn't restart the IVR)
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HI
i got it working by changing the config file
# PCC Standard Format File # SIP_RCV_DET_HEADER_1="N" SIP_RCV_DET_HEADER_2="N" SIP_RCV_DET_HEADER_3="N" SIP_RCV_DET_HEADER_4="N" SIP_RCV_DET_HEADER_5="N" SIP_RCV_DET_HEADER_6="N" SIP_RCV_DET_HEADER_7="N" SIP_RCV_DET_HEADER_8="N"
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Hi
if a caller selects a wrong option the system we say "this ext number does not not exist" and the message does not start again
can you please fix this we have customers(online stores) complaining that there customers get lost and don't call again
please advise if there is a work around for now
Thanks
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Hi
I trying 4.1.0.4026 and i cant find how to add credit for a whole domain(account) (one credit for all ext)
Please advise
Thanks
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Hi
Here what I have found that the issue seems to be
In the Header Tosip:011@test.sample.com (in this case 011 is the Hunt group)and the ext number is in Contact: <sip:201@205.558.70.71:5060;transport=udp
The phone only looks on the To header
How can i change the PBX should sent in a Hunt group the ext number in the TO field?
please see the traces below
Working
Message Header
Via: SIP/2.0/UDP 205.558.70.71:5060;branch=z9hG4bK-16aae05cd9bb9acd3bf472f5af043c39;rport
From: <sip:8643607108@test.sample.com:5060;user=phone>;tag=27929
To: "Michael" <sip:201@test.sample.com>
Call-ID: f6575798@pbx
CSeq: 7423 INVITE
Max-Forwards: 70
Contact: <sip:201@205.558.70.71:5060;transport=udp>
Supported: 100rel, replaces, norefersub
Allow-Events: refer
Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
Accept: application/sdp
User-Agent: TESTAGENT/4.1.0.4026
Alert-Info: <http://127.0.0.1/Bellcore-dr3>
Content-Type: application/sdp
Content-Length: 241
From IVR to Hunt Group:not working
Session Initiation Protocol
Request-Line: INVITE sip:201@74.255.68.90:5060 SIP/2.0
Message Header
Via: SIP/2.0/UDP 205.558.70.71:5060;branch=z9hG4bK-1a30a25af71b090cbfb3ff9fbd1cdd17;rport
From: <sip:6789780511@208.94.157.10:5060;user=phone>;tag=2499
To: <sip:011@test.sample.com>
Call-ID: 9a062256@pbx
CSeq: 23352 INVITE
Max-Forwards: 70
Contact: <sip:201@205.558.70.71:5060;transport=udp>
Supported: 100rel, replaces, norefersub
Allow-Events: refer
Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
Accept: application/sdp
User-Agent: TESTAGENT/4.1.0.4026
Content-Type: application/sdp
Content-Length: 243
Message Body
Please advise
Thanks You
Call Transfer Does Not Work
in Call Treatment
Posted
I checked 4.1.0.4026 (Win32) and you are send 486 and i looks like its the best we can do with the polycom for now